Duties & Responsibilities:

General Manager will be responsible to lead the hotel and its team members in the efforts to increase the value, performance and profitability by providing industry expertise, resources and tools to maximize operating performances.  To provide total direction through example and consultation to all team associates to ensure team member and guest loyalty alike.  Responsible for the overall daily operations of the hotel including Revenue Management, Sales/Marketing, Food & Beverage, Housekeeping, Team Member Training, Accounting and Budgeting, Cost Control/Payroll costs and Superior Guest Service.

Job Requirements:

Asset Management

General Manager is responsible for property condition/cleanliness and quality of product/service throughout the hotel.  GM will actively participate, train and display hands on approach through example in leadership in the area of Front Desk, Housekeeping, Maintenance and Food & Beverage.

Sales Administration

General Manager will direct Sales & Marketing efforts to address customer needs, increase market share and generate group and leisure revenues.  GM will provide support and direction to the Director of Sales in the tracking and management of leads, revenue management, pricing strategies and account management.  Maintain relationships with key accounts.  GM will actively participate through example in promoting a professional, positive and respectful atmosphere for all team members.

F&B Management-

Manage food and beverage operations to ensure food quality, customer service and cost controls.  Ensure all team members are trained and skilled on Alcohol and Food handling requirements according to state laws and regulations.  GM will be responsible for monitoring the daily functions of the F&B to ensure the department is providing the highest quality in service standards according to the Brand Standards of the Hotels Food & Beverage requirements.  GM will actively participate through example in promoting a professional, positive and respectful atmosphere for all team members.

Financial administration –

Includes but is not to be limited to management of accounts receivable, hotel payroll, daily transmittals and reporting.  Oversee all personnel files and ensure they are in a locked cabinet at all times.  GM must be present during any disciplinary action that is to be given.

Community Involvement –

General Manager will participate in community affairs and maintain positive public image with potential and current clients, vendors, staff and any additional parties directly or indirectly associated with the promotion of the hotel.

Benefits:

  • Paid time off
  • Employee discount at IHG Hotel properties worldwide
  • Health insurance
  • Vision Insurance
  • Dental Insurance
  • Life insurance
  • Access to affordable ancillary benefits

 

 

 

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