Consumer Banking Performance Analyst


Position Summary

The Consumer Banking Performance Analyst reports directly to the Chief Deposit Officer and is responsible for performance reporting, financial analysis and customer relationship analytics for all departments reporting to the Chief Deposit Officer. The Consumer Banking Performance Analyst will develop and maintain standardized performance measurements and reports for all departments and meet regularly with department managers to review results.  The Consumer Banking Performance Analyst will also assist in the development of business strategies to improve departmental performance when needed  and coordinate efforts with the Marketing Department to fully integrate the consumer Customer Relationship Management (CRM) system to maximize customer service opportunities.  Additional special projects will also be assigned by the Chief Deposit Officer as needed.


Essential Duties and Responsibilities

  1. Develops and maintains standardized performance metrics, financial reporting, and customer service measurement standards for the following First Guaranty Bank departments:
    1. Branch Banking
    2. Customer Contact Center
    3. Credit Cards
    4. Public Funds
    5. Treasury Management
  2. Attends and facilitates meetings with managers in relevant departments to review results and develop strategies for improvement.
  3. Works closely with the Finance Department to report on department profitability and budget measurements.
  4. Works with the Marketing Department to coordinate customer campaigns into the bank CRM tracking system.
  5. Works with the Deposit Operations Department to create product profitability reports and analyze deposit and loan portfolio trends.
  6. Properly aligns business processes with company goals.
  7. Follows proper change management policies and procedures for all changes occurring within the environment.
  8. Adheres to the BSA policy and all other bank policies.
  9. Other duties as assigned by supervisor.


Minimum Qualifications

  • Bachelor's degree or higher in Finance, Marketing, Business Administration, or another related field.
  • 2+ years of experience as a Performance / Financial Analyst in the financial services industry, or experience in a leadership role with performance management and budget responsibilities in the financial services industry.
  • Ability to think analytically and logically to understand data, processes, and application functions.
  • Experience using analytical concepts and techniques.
  • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience following change management policies and procedures.
  • Ability to work well within a team.
  • Excellent interpersonal, written, and oral communication, documentation, and collaborative skills.
  • Ability to work nights and/or weekends as needed.


Desired Qualifications

·        Salesforce, or other similar CRM application experience.


Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee is frequently required to use hands or fingers to handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, or reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

FIRST GUARANTY BANK is an EEO employer - M/F/Vets/Disabled
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