Business Systems Analyst - ERP


Position Title:     Business Systems Analyst – ERP

Reporting to:      IT Manager

Position Summary

The Business Systems Analyst - ERP primarily focuses on supporting the Photon ERP and PLM systems. The position is a liaison between technical personnel and end-user departments while evaluating and translating requirements to technical associates and/or vendors where appropriate.


Key Responsibilities

  • Troubleshoot application issues by investigating root cause and implement resolution
  • Review current processes to suggest and implement automation or re-designing 
  • Translate high-level business requirements on multiple, complex requests into detailed functional and system specifications
  • Support all business systems including material scheduling, shipping & receiving, barcode scanning and database systems
  • Administer/maintain the Enterprise Resource Planning (ERP) related sub-systems: databases, scanners, portals, web services etc.
  • Gathering requirements from multiple sources and distilling those requirements into a single set of documented needs
  • Collaborating with business users to understand their challenges and being able to solve those
  • Register, collect details, troubleshoot, update, provide solutions and resolve routine issues using IT Helpdesk system and escalate issues as needed in a timely manner
  • Work with system users and IT professionals (internal/external) to close incidents, introduce changes and complete projects in live, development and test environments
  • Facilitate and lead inter-departmental communication related to Business Application requirements
  • Manage and coordinate full cycle IT and Business system projects 
  • End-user support on key Business applications including training, troubleshooting, and creating documentation for training guides, process flow charts, etc.
  • Apply technical expertise to ensure the quality and accuracy of the data; process, design, and present data to help people and business make effective decisions
  • Ongoing support to ensure solutions meet business needs and requirements
  • Assess tests, implement new or upgraded software and assist with strategic decisions on new systems
  • Evaluate changes and updates to source production systems
  • Provide technical expertise on data storage structures, data mining, and data cleansing

Experience, Education and Designations:

  • 5 years of experience with PLM (Arena preferred), ERP systems (Epicor preferred)
  • 3 or more years of business process mapping experience
  • Experience configuring, implementing, administering, and maintaining enterprise systems while collaborating with IT stakeholders and multiple vendors
  • Bachelor's degree or college diploma in computer science, information technology or computer information systems required
  • Familiarity with ERP modules (Vendors, Purchasing, Receiving, Materials, Inventory, Manufacturing, Shipping, Customers, Accounting, Finance, etc.) is highly desirable
  • Project management experience is an asset

Skills and Attributes:

  • Effective communication skills within multiple levels of a global matrix organization
  • Strong interpersonal and communication for facilitation and presentations
  • Strong analytical skills
  • Strong time-management and work prioritization skills
  • Working knowledge of business concepts and processes
  • A go-getter attitude and ownership of the role independently

This position comes with an excellent compensation and benefits package. Please note that only those selected for an interview will be contacted.

Photon Control Inc. is an equal opportunity employer and is committed to fostering a diverse, representative, and inclusive work environment where all employees are treated equally. Thank you for your interest in a career with Photon Control Inc.

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