Guest Reception Clerk (MV Isabelle)
*Open to Internal Applicants Only
Primary Location: Squamish, British Columbia, Canada (January 2024)
Employee Status: Contract
Work Language: English
Hours 60-84 hours per week
About LandSea
Operating out of beautiful Squamish, British Columbia, between the mountains, sea, and sky, LandSea specializes in providing workforce accommodation and catering solutions for projects in remote land and marine locations throughout BC (British Columbia) and Western Canada. We believe in and strive towards “creating good places for people to live. Anywhere.”
About Working on a "Floatel"
LandSea will be providing workforce catering and accommodation services for guests onboard the MV Isabelle, a 650-passenger "Floatel". The Floatel will be permanently docked in Squamish, B.C. and is estimated to operate for up to three years. All crew members onboard the MV Isabelle must have the minimum marine safety certifications required by Transport Canada for the specific job.
Individuals who do not have the required marine safety certifications (see details below) will be required to attend a 5-10-day marine safety program. LandSea covers the costs of training, however, crew who do not complete minimum employment contracts are responsible for repaying part of all the training costs.
At work, the crew are provided with accommodation, full meals, WIFI and can access health/gym facilities they can access when off work. We provide partial uniforms and help with the travel/reservations as needed to and from locations. Excellent Health and Wellness benefits are offered after three months.
About the Opportunity
We currently have an opening for a Guest Reception Clerk.
The Guest Reception Clerk serves as the first point of contact for all guests on the vessel. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties may include greeting guests as they arrive, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The Guest Reception Clerk provides support to the store and monitors the CCT (closed circuit television). The Guest Reception Clerk reports to the Hospitality Manager or Director.
Key Responsibilities
Greets guests and assists them with check-in and check-out
Maintains a positive attitude and friendly demeanor
Responds to all guest questions and requests
Answers and forwards phone calls
Manage guest bookings and reservations
Keep a tidy and organized workspace
Assists with administrative and clerical tasks as needed
Assists with storekeeping duties, including restocking, displays and point of sales
Monitors closed circuit television system
Qualifications
2+ years of working in a hotel reception or guest services role
Great communication skills. Speak, read, and write English
Completion of a high school diploma, a GED or suitable equivalent
Team player and supports, motivates, and encourages others
Excellent attention to detail and well-developed organizational skills
Strong work ethic with an ability to work independently and in a team environment
Maintains a positive, friendly attitude even under high pressure
Always maintain a professional appearance
Work safely and responsibly
Physical Requirements
Stand, walk, stoop, kneel, or crouch for long periods of time
Repeat the same movements, including fast, repetitive movements of fingers, hands, and wrists
Use muscles to lift, push, pull or carry objects up to 50 lbs
Use hands to handle objects and tools
Willingness to travel often
Certifications and other requirements
Domestic Vessel Safety Certificate
Passenger Safety Management Certificate
Ability to clear a drug and alcohol test prior to hiring and potential random tests throughout employment with prior notice;
Serving it Right Certification an asset
WHMIS 2015
Valid Government-issued Identification
Must be legally entitled to work in Canada (Canadian, PR Status, or valid Work Permit)
Criminal Record Check
Must be able to provide own transportation to designated travel hub (Edmonton, Calgary, Vancouver, Prince George, Terrace etc.,)
Able to work night shift
Available to work multiple rotations including 21-7, 2-2, 4-2, etc.
Be able to provide at least 2 professional work references
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