JOB TITLE: Case Aide
EMPLOYMENT TYPE: Full-Time
LOCATION: Services provided city-wide
(offices based in Queens, Brooklyn & the Bronx)
Family Support Center (AAFSC) is a non-profit, non-sectarian organization
established in 1994 to provide culturally and linguistically competent,
trauma-informed social services. Across our eight locations, we empower
immigrants and refugees with the tools they need to successfully acclimate to
the world around them and become active participants in the community.
While we support anyone who walks through our doors, over
nearly 25 years, we have developed expertise in serving the Arab, Middle
Eastern, Muslim, and South Asian (AMEMSA) immigrant and refugee communities.
AAFSC works across
four priority areas—Promote, Get Ready, Prevent, and Communicate—to achieve our
ultimate goal of strengthening families. AAFSC promotes mental and physical
wellbeing, food security, healthy relationships, and family reunification. We
get our families ready to succeed, work, and lead productive lives. We prevent
domestic violence, child abuse, and neglect by counseling families, offering
case management services to victims of violence, and cultivating healthy
relationship skills in young people. Finally, AAFSC communicates the needs of
the marginalized, amplifying their voices for increased impact.
Services Case Aide provides administrative and case support to a Preventive
Services unit consisting of four case planners and one Supervisor, as well as
information and referrals for clients. The Case Aide’s responsibilities include
performing administrative tasks, such as maintaining case files, updating
referral information, and assisting with the upkeep of case records. The Case
Aide is required to interact with clients and perform some direct case support.
A commitment to immigrant, refugee, and low-income communities is essential for
success in this role.
Case Aide will be assigned to either a Solution Based Casework (SBC) unit or a
Functional Family Therapy (FFT) unit. The Solution Based Casework (SBC) model
is based on three theoretical foundations: family life cycle theory, relapse
prevention/CBT theory, and solution- focused family therapy.
families in each and every case is critical to reducing risks and solutions
should utilize prevention skills to achieve those goals. The Functional Family
Therapy (FFT) model works with youth between the ages of 11 to 18 who struggle
with behavioral and/or emotional problems and have been referred by the
juvenile justice, mental health, school, or child welfare system. As a strength-based
model, FFT focuses on acceptance and respect and uses assessments and
interventions to determine risk and protective factors in relation to the
family and youth’s development.
PRIMARY DUTIES &
Maintain case files and record keeping in
compliance with ACS standards, and all existing Federal, State and City laws (updating
HIPAA and consent
forms, documenting case work,
printing progress notes and FASPs, and organizing documents).
Maintain internal and external databases
(PROMIS, Connections, Apricot, etc.) by entering relevant collateral contacts, ensuring quality
of notes, uploading closing packets, and printing
notes, supervisor reviews, face sheets, and forms.
Proofread case notes to edit spelling and
grammatical errors and content for best case
Review physical and online case files to ensure
proper documentation is uploaded accordingly, collaborating with Supervisor.
As assigned by Supervisor, assist Case Planners
by making collateral contacts, obtaining documentation for record-keeping, and
support with the development and follow-up on case plans (as needed).
Submit ACS support requests, including furniture
requests, OPTA related services, investigative consultant services, clinical
services, HCS requests, etc.)
As assigned by Supervisor, assist with
conducting required monthly contacts with clients, including home visits to
assess the needs of the family and child or children. Evening hours may be
warranted for some cases (as needed).
Participate in case conferences (as needed)
Support Conference Facilitator with conducting
visits (as needed).
Information & Referral
Answer incoming phone calls to provide information and referral service
activities including intake,
assessment and referral.
Provide excellent customer service.
Provide advocacy for clients when needed by
interacting with clients and human service agencies resolving problems and
Submit all relevant information to Program
Supervisor and/or Program Director.
Input all data into Apricot as well as relevant
government databases on a regular basis.
Assist in maintaining an accurate and through
database consisting of community resources.
Provide written and verbal feedback to the
supervisor on efforts & outcomes.
Assist in the administration of surveys and
other program assessments to establish an ecosystem map of client needs and
gaps in needs.
Support with front-desk administrative duties
(answering phone calls and directing to appropriate personnel) when coverage is needed.
Prepare reports and paperwork for Preventive
Services Supervisor and Director.
Take notes during PPRS meetings.
Quality Assurance, Communication and Documentation
Collaborate across team by working
with program leadership to implement data driven
strategies to their programs, as required by evolving programmatic or reporting needs.
Complete all documents required by ACS in a
timely manner and in compliance with ACS’ Preventive Services Quality Assurance
Standards and Indicators as well as with OCFS’ Preventive Services Practice
Obtain and maintain collateral contacts with all
other service providers including school and medical reports on a regular basis.
Comply with all data entry requirements for database systems
inputting information in a timely manner (PROMIS, Connections,
Compile and organize appropriate client intake
paperwork, surveys, and forms. Maintain casefiles, database entry, and record
keeping in compliance with ACS, OCFS, and AAFSC requirements in alignment with
the Solutions Based Counseling Casework Model guidelines (as needed).
Appropriately follow incident reporting
procedures (as needed).
Maintain professional relationships with ACS
personnel as well as other service providers and staff.
Regularly collaborate and communicate with PPRS
staff by responding to emails, maintaining an up-to-date outlook calendar, participating in supervision meetings,
and scheduling office days.
Ambassador & Champion
Every AAFSC team member serves
as an ambassador of the organization and champion of AAFSC’s mission, vision and values.
This includes the following:
- Cultivate relationships on behalf of and in
support of the organization in partnership with Senior Leadership and the
Development & Communications team. This includes being sensitive to and
aware of others, providing every client, partner and participant with high-
quality service, professional communication, and follow
through, and always
keeping Senior Leadership and
the Development & Communications team aware of any opportunities,
challenges, or updates.
- All team members are expected to support the
Development and Communications team with any requests in a timely manner,
including, but not limited to: grant applications, reports, attendance at
meetings, hearings, or other events, and sharing of AAFSC social media, flyers,
and other externally-facing communications.
- Always act with integrity, positivity,
dedication, and professionalism within the office and externally. This
includes, but is not limited to, email communication, verbal communication,
communication with colleagues and peers, communication with clients, or
communication with external partners or agencies.
Other Duties and Responsibilities
Participate in AAFSC meetings and internal and
external trainings (mandated reporter, safety and risk, etc.).
Assist in preparation for city and/or other
Perform other duties assigned by Preventive
Services Supervisor and Director.
BACKGROUND & POSITION REQUIREMENTS:
Bachelor’s degree required.
Two years of experience in child welfare and
family services preferred.
Familiarity with using PROMIS and Connections.
Strong writing and communication skills required.
Excellent organizational, time-management,
follow-up, and administrative skills with attention to detail.
Self-starter with the ability to work
independently, and as a part of a team, in a fast-paced deadline-driven environment.
Bilingual fluency in English as well as one of
the following languages is a plus: Arabic, Urdu, Bangla/Bengali, or another language.
We are an equal
opportunity employer that values diversity at all levels. All individuals are
encouraged to apply.
Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled