Operations/Service Assistant Manager

LexLive Lexington, KY

Job Description: The Service Manager is responsible for all Guest service and suggestive selling standards including servers, bartenders, team assistants, hosts and bowling personnel.  They participate in the hiring, training, scheduling, development and performance evaluations for the dining room / lane personnel.  In addition, the Service Manager executes the service for all parties and banquets in coordination with Sales Department and DOSM.


General Duties and Responsibilities:


·         Ensuring all service and suggestive selling standards are met.

·         Coordinating all sales contests to increase Guest check average.

·         Managing dining room labor and supply line items as assigned by AGM.

·         Executing all service requirements for parties and banquets.

·         Demonstrating exceptional Guest service by welcoming and engaging all Guests.

·         Participating in the recruiting, development, training, progressive discipline and discharge of service Team Members.

·         Controlling service Team Member’s scheduling and labor budget.

·         Participating in management meetings and communicating to Management on operations.

·         Overseeing POS basic programing and training.

·         Executing all promotions and marketing campaigns.

·         Managing breaks to avoid break penalties.

·         Ensuring a harassment-free work environment.


Job Activities:


·         Manages and leads each shift to ensure maximum Guest satisfaction and profitability.

·         Perform the daily Nonnegotiable tasks correctly and consistently.

·         Oversees suggestive selling contests and education.                                                    

·         Manages Guest service standards and education.

·         Administers food service Team Member hiring, training, development, scheduling, performance reviews, progressive discipline and discharge.

·         Resolves problems and implements corrective actions.

·         Manages Guest recovery situations.

·         Functions in a hands-on work environment.

·         Interacts with Guests and ensures exceptional service standards are met.

·         Assists on the floor when and where necessary to ensure positive Guest experience.

·         Table touch 100% of tables using a genuine approach.


Reporting Relationship:


·         Reports to AGM


Working Conditions:

·         Must be available to work all shifts including nights, weekends and holidays.

·         May be in a indoor or outdoor setting depending on occasion with varied weather conditions.

·         Will work near moving or mechanical parts.

·         May work near toxic/caustic chemicals and with fumes or airborne particles.


Physical Requirements:

·         Must be able to speak and hear English.

·         Must have close and distant vision.

·         Frequent walking, standing and moving between tight spaces.

·         Will walk for extended periods of time, possibly for extended distances.

·         Frequently lifts/carries up to 25 lbs.

·         Occasionally lifts/carries up to 50 lbs.

·         Able to reach hands and arms in any direction and kneel and stoop repeatedly.




·         Successful completion of background check.





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