Dispatcher

We are looking for a dedicated, and experienced individual that works well under pressure with little or no supervision. This individual is also someone who is good at solving problems, and possesses strong leadership, dispatch, and administrative skills.

Full Job Description

Essential Duties

·        Provide positive and effective communication services by phone, email, text etc.

·        Provide friendly customer service assistance including estimates in a professional and timely manner.

·        Become efficient using all dispatch software and programs used by the company to book trips.

·        Follow NMotion Policies and procedures and HIPAA guidelines as required by federal and state law.

·        Be the primary communication person between drivers, supervisors, and referring and receiving facilities and agencies.

·        Assist clients by scheduling non-emergency medical transportation.

·        Dispatch, route, and schedule clients pick up and drop off times and assign drivers as needed to keep business flowing.

·        Confirm required client and billing information.

·        Track fleets and traffic as needed to provide realistic travel time and ETA.

·        Give drivers their schedules in a timely manner each day before your shift ends.

·        Confirm drivers received scheduled trips and update required computer documentation daily.

·        Filling in the field with driver no show, call offs, and additional trips as needed.

·        Call or email and follow up with clients and or drivers who are no show.

·        Complete all paper and computer documentation per NMotion policy.

·        Ensure required dispatch data is accurate, completed and properly stored to optimize On Time Performance (OTP)

·        Track drivers time and collect data to complete payroll.

·        Clean and organize workspace and some janitorial activities as needed or directed by supervisor.

·        Report to shifts punctually in clean professional attire and respond promptly to client needs.

Qualified individuals

·        Must have good interpersonal skills, is self-motivated and detail oriented.

·        Must have knowledge of Excel, Microsoft word, Outlook, etc.

·        Must be able to multi-task in a fast-paced environment.

·        Complete tasks involved in maintaining efficient systematic office flow.

·        Maintain notes on conversations provided by the driver/client and trip notes for early, late trips, incidents and/or accidents, explaining what happened and document issues in the trip ticket daily.

·        Coordinate with dispatch supervisor to resolve issues and share knowledge.

·        Understand fleet limitations when assigning fleets based on the passenger’s needs.

It is required that you submit a resume to be considered for this position.