Program Manager
JOB SUMMARY
The Program Manager for Breakthrough Employment oversees the development, implementation, and management of programs designed to enhance employment opportunities for individuals in the San Antonio area, ensuring effective partnerships with local businesses, workforce agencies, and training institutions. This role focuses on improving employment outcomes for marginalized individuals, providing mentorship, direct access to employment opportunities, and aligning programs with current labor market needs.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Design, develop, and implement job placement curriculum, workshops, and training sessions that include resume writing, interview skills, soft skills development, and job strategies
- Ensure the program aligns with the mission of Community Bible Church (CBC), fostering a supportive and faith-driven environment
- Establish objectives, timelines, and evaluation metrics to monitor program success and address challenges
- Build and maintain relationships with participants to assess their career aspirations, qualifications, and employment readiness
- Build and maintain partnerships with local businesses, workforce agencies, and community organizations to create pathways for participants to secure employment
- Develop and maintain a network of employers willing to partner with Breakthrough Employment and create pathways for participants to secure employment
- Collaborate with external stakeholders to stay updated on local labor market trends and workforce needs
- Coordinate with CBC leadership and communication team to promote the program to church members and the broader San Antonio area
- Track and report on program outcomes, including placement rates, employer satisfaction, and overall impact on participants, offering continuous support from job preparation to postemployment
- Recruit, enroll, and engage program participants, ensuring they receive individualized career coaching, mentoring, and job placement support
- Conduct regular evaluations and implement improvements based on client feedback, performance metrics, and workforce trends
- Lead and manage a team of volunteers and staff who assist with program delivery, ensuring a high-quality experience for all participants
- Provide guidance, mentorship, and performance evaluations to ensure a motivated and effective team
- Create a supportive work environment that encourages teamwork, innovation, and client centered service delivery
COMPETENCIES
- Strong understanding of job placement, career coaching, and workforce development
- Excellent interpersonal and communication skills, with an ability to engage effectively with diverse populations
- Possess strong communication skills in the English language (verbal and written)
- Possess strong business and financial acumen
- Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
- Possess strong attention to detail
- Ability to respond to emergent or stressful situations in a calm and professional manner
- Ability to prioritize work, meet deadlines, work independently, multitask, and produce results in a high-stress environment
- Ability to work collaboratively with church leaders and maintain the values and mission of CBC
- Must possess intermediate computer skills using basic applications such as Microsoft Word, Excel, Google Docs, etc
- Highest level of personal integrity with an uncompromised commitment to the maintenance of the confidentiality and privacy of all personal and church matters, data, and information
POSITION TYPE/EXPECTED HOURS OF WORK
This is a part-time position. Days and hours of the job placement center are scheduled anytime from Monday – Thursday, 7:30 a.m. – 5:30 p.m. Evenings and weekends may be required based on the operations needs of the church.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee may be regularly required to do the following:
- Must have good or corrected vision as well as effective peripheral vision, depth perception and ability to adjust focus
- Must have good manual dexterity and be able to use repetitive motion of the hands and arms
- Must be able to remain in a stationary position for extended periods of time
- Must be able to move about inside the office to perform a variety of tasks
- Must be able to frequently and effectively communicate in both written and verbal form
- Must be able to frequently lift 15 pounds and/or push/pull objects up to 50 pounds
- Occasional reaching, stooping, kneeling, and crouching • Ability to work collaboratively and communicate effectively with team members at all levels of the organization
EDUCATION AND EXPERIENCE
- Bachelor’s degree in Workforce Development, Business, Talent Acquisition, Social Work, or a related field (Master’s preferred)
- 3+ years in workforce development, job placement, or a related field, with community outreach and community partnership experience
- Familiar with San Antonio’s job market and community resources is a plus
WORK ENVIRONMENT
Duties are performed in an office setting or onsite at a Champion Plaza location, where the work and general environment may be fast-paced and hectic at times. Therefore, it is essential that the employee can effectively handle the normal anxieties associated with the job and manage multiple projects in service-oriented environment. Environmental noise levels are minimal.
OTHER DUTIES
- Must exemplify the CBC Way of Honor, Hospitality, Hustle, High Capacity and Humility
- Must be willing to work weekends and occasional special events
- CBC Member, genuine desire to serve God and the Church
- Must live life beyond reproach 1 Timothy 3
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