Cash Casinos and ACE Casino were recently acquired by a new ownership group and is undertaking a transformation and modernization of its Casino businesses located in Calgary and Red Deer. We are an Alberta based, family-owned business looking to grow our Casino’s leadership team. Our current locations include Cash Casino Calgary, Cash Casino Red Deer and ACE Casino Calgary. Plans are underway for construction of a brand-new facility by the Calgary Airport.
The Pitboss demonstrates exceptional
mathematical and analytical skills, thrives in a fast-paced environment. They ensure first-rate customer service and
has extensive knowledge to Internal Procedures as well as AGLC Terms and
Responsibilities and Duties
Supervises assigned areas in gaming activity
to ensure protection of casino assets, and to uphold the integrity of games in accordance
with AGLC Terms and Conditions.
Thorough knowledge of AGLC terms and
conditions, approved games and game procedures, and any applicable legislation.
Performs Fills and Credit transactions as
Approves and acknowledges money/colour
Develops and cultivates strong working
relationships with guests, ownership, employees, the AGLC and the community and
Be a great team player and exemplify
outstanding guest services, to both internal as well as external guests.
Reports and incidents and/or money
transactions that exceed a specific monetary value a per policies (FINTRAC) for
the abatement of money laundering, and any suspicious guest-behaviour that may
hinder the implementation of licensing requirements and/or incur liabilities (trespass,
money laundering, social obligations) to the Pit Supervisor or the Games
Responsible for the transactions on the tables
as well as their correct entry and verification (with signature) of all
Coaches and evaluates the aptitude of dealers,
takes part in team meetings when required and gives feedback to Pit Supervisor
for the benefit of Management.
Observe problematic guest behaviours or
discrepancies and report to Supervisors as required.
Ensures compliance with licensing laws, health
and safety and other statutory regulations
Every team member will follow and support the
Core Values, of the ownership company.
Other Duties as required.
Education and Experience
Must have 3 years experience as a dealer.
Current AGLC Registration.
Clear Criminal Records Check.
Current AGLC Phase 1, Phase 2, and AML
Skills and Abilities
Ability to speak English is mandatory. Ability to fluently speak additional
languages is an asset.
Knowledge of advantage and cheating at play on
games being supervised.
Experience with table games, rules, and
procedures as well as AGLC terms and conditions.
Has experience in customer service and
Proven ability to coach and mentor associates.
Strong Work Ethic with ability to maintain
professionalism and a high level of confidentiality.
Experience dealing with VIP, or “high stakes”
guests is considered to be an asset.
Excellent written and verbal communication
Excellent interpersonal skills, organized with
strong problem-solving skills.
Candidates must be ready and willing to work a
flexible schedule, including graveyards, weekends, evenings, and holidays. The hours of work will be based on guest and
business needs. Frequent standing, and walking.
Professional demeanor and ability to approach
situations in a tactful manner.
A passion for providing excellent service and
full alignment with the organizations vision.
Ability to work under pressure and treat
others with respect regardless of their status of position.
Ability to stay calm and interact with
confrontational and/or potentially angry people
Knowledge and ability to clearly explain rules
of play and operating house rules to guests and employees.