Selkirk Restaurant Manager

Calgary, AB Full-time

Department: Selkirk Restaurant Manager

Position Type: Full-Time – Permanent

Expected Start Date: April 1, 2024

What we offer:

  • Flexible work arrangements
  • Comprehensive Benefits package includes Extended Health Care, Dental Benefits, Basic Life Insurance, Accidental Death and Dismemberment, Short-Term and Long-Term Disability, and Employee and Family Assistant Program (EFAP)
  • Employer-matched Pension Plan at 5%
  • Generous paid time off, including Vacation days, Sick Time
  • Working in a beautiful park setting.
  • Free entrance to the Park, including to our many public special events.
  • Employee discounts on food and retail items and free parking.

Who We Are:

Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.

Job Overview:

The Selkirk Manager is responsible for overseeing the management, supervision, administration, and efficient operation of the front of house operations of the Selkirk Restaurant, including coordination and leadership of front-of-house staff.

Front-of-House Operations

  • Oversee day-to-day front of house operations, including opening and closing procedures, reservation management, and seating assignments
  • Ensure compliance with health and safety regulations, food safety standards, and licensing requirements (AHS and AGLC)
  • Manage inventory levels for front of house sales, serving supplies, and liquor inventory items, including requisitioning inventory items from the warehouse
  • Conduct thorough and accurate monthly and annual inventories in accordance with Park standards
  • Schedule staff to ensure adequate service levels while being cost-efficient and adhering to budgets
  • Supervise day-to-day operations by assigning tasks, setting and monitoring workflow, providing feedback, and ensuring work standards and expectations are met
  • Administer weekly payroll, ensuring thoroughness and accuracy
  • Manage the online reservation system for the Selkirk, including table inventories, black-out dates, special promotions, and guest feedback
  • Ensure table settings and the general condition of the restaurant and its operating equipment meet standards and are well maintained
  • Assume various roles as required, including expeditor, server, bartender, hosts, to ensure seamless operation and support staff
  • Work closely with the Chef de Cuisine to ensure clear communication, maximum efficiency, and a collaborative work environment between the Selkirk team and the kitchen
  • Curate the wine and beverage offering
  • Ensure that all cash handling and point of sale procedures are adhered to
  • Coordinate and oversee Selkirk branded ticketed events and special themed dining experiences
  • Collaborate with Marketing on promotional business building ideas and all print and menu collateral
  • Performs other duties as assigned

Customer Service

  • Maintain a strong focus on delivering exceptional customer service and ensuring guest satisfaction
  • Oversees the greeting and seating of guests, creating a positive and welcoming impression and ensuring prompt, efficient and courteous service
  • Handle guest inquiries, comments, and complaints in a prompt and professional manner, striving to resolve issues to the guest's satisfaction
  • Monitor dining room atmosphere and guest flow to ensure a comfortable and enjoyable experience for all patron
  • Ensure that staff’s quality of product knowledge, food service and uniform standards meet or exceed established standards set by Heritage Park and the high expectations of guests
  • Acquires and maintains a sound knowledge of Heritage Park, its services and any special events taking place and delivers interpretive information and programming relevant to the Selkirk
People Leadership

  • Ensure the team understands how the department contributes to the overall success of the organization
  • Regularly assess and enhance performance of front-of-house staff through ongoing feedback, goal-setting, and professional development initiatives, fostering a culture of continuous improvement and individual growth within the team
  • Support the professional development of staff by assigning relevant training, collaboratively resolving problems, and actively coaching team members
  • Participate in the recruitment, orientation and training of new staff to ensure employees are provided with complete information and resources to perform their responsibilities
Organizational Excellence and Wellbeing

  • Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
  • Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment policy
  • Actively support a positive work environment through creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
  • Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders

Required Qualifications:

  • Post-Secondary Education in a related field (preferably in the Hospitality and Tourism sector) is preferred
  • Minimum 5 years’ related food industry experience is required
  • Minimum 2 years’ experience managing a team including delegation, change management, mentorship and performance management
  • Experience in a not-for-profit environment would be considered an asset
  • Possession of Pro-Serve certification is required
  • Experience with Open Table is an asset
  • Familiarity with applicable health and safety regulations, permits, and licensing requirements Demonstrated strong interpersonal and communication skills in a client-faced setting
  • All successful candidates (over the age of 18) will be required to go through Police Information Check as a condition of employment. 

Please visit our careers page to see more job opportunities.

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