Universal Banker I in Upper Perkiomen Valley

QNB Bank Pennsburg, PA
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GENERAL DUTIES AND RESPONSIBILITIES:

1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality

standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.

2. Builds customer relationships by being accountable for representing QNB to the customer in a courteous,

confidential, and professional manner, and for providing prompt efficient and accurate service in processing

transactions through consultative selling and cross-selling in a positive manner.

3. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate

resource.

4. Opens, closes, and services every type of deposit product.

5. Perform branch functions requiring an in-depth knowledge of branch transactions. Functions may include

but are not limited to: service all new deposit products, preparing CTR reports, service ATM, take and

disburse consumer loans, and ascertaining customers’ needs.

6. Assists in the training of personnel and may be a member of a committee (i.e. Branch Operations Committee)

and train personnel on the information obtained from attending committee meetings.

7. Processes and prepares branch cash and settlement.

8. Able to efficiently and effectively process all teller transactions while accurately balancing cash drawer at the

end of the day.

9. Able to effectively and professionally run the Branch in the absence of Branch Manager and Assistant

Manager; including knowledge of opening and closing of branch if necessary.

10. Able to relate to other people beyond giving and receiving instructions.

11. Supportive of community through involvement and participation in local volunteer and/or charitable

organizations.

12. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their

duties and responsibilities.

13. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

1. Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external

customers.

2. Must be proficient in all aspects of job.

3. Regularly required to stand for prolonged periods of time – all day if necessary.

4. Recommendation to be promoted into this position by the Branch Manager and EVP Retail.

5. Successful in motivating team members in all aspects of QNB’s Service Excellence.

6. Must complete Universal Banker I certification requirement within 18 months of hire.

7. Ability to lift and maneuver 25-30-pound coin bags.

8. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers'

current and future needs.

9. Requires strong reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent

(completion of some college courses preferred but not required).

10. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB

policy, and established procedures.

11. Must fulfill re-certification of Universal Banker I requirements annually.

12. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related

regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable

background investigation results.

13. Completion of PA Association of Notaries course and maintain active PA Notary.

14. Ability to solve problems and carry on without supervision.

PREFERRED TRAINING, EXPERIENCE AND EDUCATION:

1. Successful completion of Banking Fundamentals and Consumer Lending. Other courses may be permitted per

discretion of EVP/Retail.

2. Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and

product campaigns.

3. Proficient knowledge and understanding of the proper use of TCR (teller cash recycler).

4. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related

regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable

background investigation results.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp

objects; reach with hands and arms; balance, stoop kneel, or crouch; speak or listen. The employee must occasionally

lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color

vision, peripheral vision, depth perception and the ability to adjust focus.

WORKPLACE ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essential functions. The position may require some travel for conferences, committee

meetings, and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends

and overtime as requested. 

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