Hospitality Manager (MV Isabelle)

*Open to Internal Applicants Only

Location: Squamish, British Columbia, Canada (December 2023) 

Employment Status: Contract 

Work Language: English 

Hours 60 – 84 hours per week 

About LandSea 

Operating out of beautiful Squamish British Columbia, between the mountains, sea, and sky, LandSea specializes in providing workforce accommodation and catering solutions for projects in remote land and marine locations throughout BC (British Columbia) and Western Canada. We believe in and strive towards, “creating good places for people to live. Anywhere.”   

About Working on a “Floatel” 

LandSea will be providing workforce catering and accommodation services for guests onboard the MV Isabelle, a 650-passenger “Floatel”. The Floatel will be permanently docked in Squamish, B.C. and is estimated to operate for up to three years. All crew members onboard the MV Isabelle must have the minimum marine safety certifications required by Transport Canada for the specific job.     

Individuals who do not have the required marine safety certifications (see details below) will be required to attend a 5 – 10-day marine safety program. LandSea covers the costs of training, however, crew who do not complete minimum employment contracts are responsible to repay part of all the training costs.   

The Hospitality Manager will reside on the vessel during shift rotations and typically work between 10 – 12 hours a day. An average shift rotation is approximately 3 weeks on and one week off work.   While working onboard, accommodation, full meals, WIFI and health/gym facilities are available 24/7.   

LandSea books your travel arrangements and provides a travel subsidy. This position offers full benefits coverage and a competitive salary. 

About the Opportunity 

The Hospitality Manager (Marine) plays a crucial role in supporting the overall operations of a LandSea marine vessel.  The Hospitality Manager is responsible for managing the budget, crew, and the performance of the accommodation and catering operations on the vessel. 

Key Responsibilities 

Reporting to the Accommodations Services Manager, the responsibilities and essential job functions include, but are not limited to, the following: 

Health and Safety  

Acts as an advocate for all Health and Safety and Respectful Workplace policies and procedures 

Provides support to Health and Safety personnel with incidents and investigations 

Leads Respectful Workplace (HR) Investigations and procedures to ensure adherence with Provincial legislation and LandSea’s Respectful Workplace Practices 

Facilitates safety meetings (daily Tool-box meetings) as per schedule, ensuring staff are aware of safe work practices and policies and are adhering to standard health and safety practices 

Documents Tool-Box meetings and discussions and provides regular reports to Head Office 

Responsible for Catering health and safety requirements, including training, documentation, reporting to ensure HACCP and Food Safety standards are met 

Client Relations 

Maintain ongoing communication and working rapport with all LandSea customers/clients, ensuring the customer or client is satisfied with overall service, cleanliness, and maintenance of our facilities.?? 

Fiscal/Financial 

Oversees portioning of food items in accordance with contract and LandSea policies and best practices to ensure food costs and product inventory are within budget 

Ensures meal sheets are completed accurately and client and Chef sign off 

Submit client and third-party meal sheets weekly  

Responsible for overseeing labour management, including assigned worker hours, time and attendance records 

Responsible for overseeing the inventory management systems for catering and accommodation services 

Provides financial and fiscal reports to Head Office as required 

Technical/Operational?? 

Ensure all paperwork is completed in a timely and accurate manner and submitted to the Operations Department as per the required timelines? 

Daily submission of Camp Manager reports such as P&L statements, commissary paperwork, purchasing and receiving, inventory, and kitchen reports. Also update camp numbers to ensure adequate qualified employees? 

Ensure completion and accuracy of all camp related employee paperwork including staff change forms, incident reports, performance management and evaluation forms, WCB forms (injury reporting package) and timesheets? 

Oversee and participate in the cleaning of accommodation units and equipment as per LandSea cleaning schedule and Food Safe standards? 

Facilitate safety meetings (using the Daily Toolbox Meeting form) on the 1st and 15th of each month, ensuring that all staff report accidents, safety concerns, and work hazards. Meeting minutes should be forwarded to LandSea Head Office? 

Maintain constant communication with Head Office staff regarding concerns with personnel, food, equipment, and shutdowns etc.? 

Ensure all food items are properly stored, served, and discarded as per HACCP and Food Safe standards? 

Workforce Planning 

Collaborates with Head Office to identify staffing needs, job requirements, and desired qualifications.