Front Desk Receptionist


The Front Desk medical receptionist is the provides the initial impression for Birmingham OB/Gyn for patients and visitors. This position is responsible for creating a welcoming and positive environment. Responsibilities include ensuring that patient information is entered quickly and correctly, providing timely, accurate and professional telephone support for incoming calls and collecting patient copay amounts. 

Major Duties Include:

  • Greet patients and visitors
  • Check patients in and out of practice management software
  • Schedule and confirm patient appointments
  • Update and maintain patient information including demographics, insurance, and appointments while following HIPAA guidelines.   
  • Communicate with clinical staff to maintain patient flow
  • Work with our patient intake software, Phreesia, to schedule patients, send announcements, and chat with patients
  • Provide assistance to other front-desk staff as requested

Required Skills/Abilities:

  • Excellent verbal and written communication skills
  • Attention to detail, effective organizational skills and ability to work in a fast-paced environment


  • Requires High School Diploma or Equivalent 
  • 1-2 years of office administrative experience preferred

Physical/Mental Demands:

  • Requires the ability to lift or carry objects weighing up to 20 pounds
  • Requires long periods of sitting or answering the phone
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