Guest Room Attendant

Requirements:

• Minimum high school diploma.
• 6 months of housekeeping experience in the hospitality industry.
• Willing to work flexible hours.
• Must wear the appropriate uniform as prescribed by Evergreen’s policy.
• Must maintain personal cleanliness.

Primary Functions:

• Routine Cleaning:
  • Guest Rooms: Clean guest rooms, thoroughly, efficiently, and ready for sale, in accordance with Evergreen training and standards.
  • Supplies & Amenities: Replenish guest room supplies and amenities in cleaned rooms in accordance with Evergreen standards.
  • Public Areas: Clean public areas, thoroughly, efficiently, and as assigned or required by the supervisor in accordance with Evergreen training and standards.
• Deep Cleaning:
  • Deep clean guest rooms and /or public areas, thoroughly, efficiently and as and when assigned, all in accordance with Evergreen training and standards.
• Profit:
  • Effectively support the control and management of all housekeeping operational expenses including labor, overtime, supplies, etc., and seek and suggest cost-saving strategies. Participate in controlling daily costs per occupied room (CPOR) for all housekeeping activities.
• Quality:
  • Guest Service: Work closely with the Housekeeping staff to ensure that the hotel meets/exceeds Evergreens and brand standards for guest satisfaction.
  • Facilities: Consistently ensure that the hotel meets/exceeds Evergreen and Brand quality standards.                  

• • Guest Requests: Satisfy all guest requests in accordance with the Evergreen training and standards.
  • Communication: Politely greet and acknowledge all guests and hotel associates as encountered.
• Safety & Security:
  • Cleaning: Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security.
  • Emergency: In case of an emergency, strictly follow the Evergreen safety and security training and protocol.
• Leadership:
  • Leading: Motivate and support Housekeeping team members and be accountable in achieving set goals.
  • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Evergreen’s Standard Operating Procedures.

 Specific Responsibilities:

• Have a good understanding of all hotel operating procedures.
• Be knowledgeable of room types and standards for supplies.
• Clean and sanitize guest rooms, replenish supplies and amenities, inspect, and report rooms ready for sale to the front desk all in accordance with Evergreen’s training and standards.
• Inspect rooms with Evergreen’s checklist before releasing for sale.
• Open and close rooms as required for maintenance and timely and properly report maintenance requirements.
• Follow all existing and new housekeeping policies and procedures.
• At the end of shift provide a written accounting of over/under linens, supplies, and amenities on approved Evergreen’s forms provided.
• Perform deep cleaning tasks as assigned.
• Maintain public areas clean, attractive, safe and presentable at all times.
• Maintain cleaning supplies and the cleaning cart in a safe, organized and presentable fashion.
• Comply with and honor the housekeeping staff work schedules.
• Follow the company appearance and uniform policy.
• Attend weekly departmental meetings.
• Perform and be accountable for delegated responsibilities and duties.
• Inform the Facilities Manager of any unique situations, or unusual developments in housekeeping operations.
• Ensure the prompt and systematic servicing of all guest requests.
• Handle guest complaints effectively.                  
• Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.

 Optimum Attributes:

• Good communication skills.
• Well-groomed and professional appearance.
• Willing to take responsibility and accountability.
• Willing to work on weekends and holidays if required.
• Consistent and congruent.
• Pleasant personality.