Guest Room Attendant
EVERGREEN HOSPITALITY MANAGEMENT, LLC
Vancouver, WA
Requirements:
- Minimum high school diploma.
- 6 months of housekeeping experience in the hospitality industry.
- Willing to work flexible hours.
- Must wear the appropriate uniform as prescribed by Evergreen’s policy.
- Must maintain personal cleanliness.
Primary Functions:
- Routine Cleaning:
- Guest Rooms: Clean guest rooms, thoroughly, efficiently, and ready for sale, in accordance with Evergreen training and standards.
- Supplies & Amenities: Replenish guest room supplies and amenities in cleaned rooms in accordance with Evergreen standards.
- Public Areas: Clean public areas, thoroughly, efficiently, and as assigned or required by the supervisor in accordance with Evergreen training and standards.
- Deep Cleaning:
- Deep clean guest rooms and /or public areas, thoroughly, efficiently and as and when assigned, all in accordance with Evergreen training and standards.
- Profit:
- Effectively support the control and management of all housekeeping operational expenses including labor, overtime, supplies, etc., and seek and suggest cost-saving strategies. Participate in controlling daily costs per occupied room (CPOR) for all housekeeping activities.
- Quality:
- Guest Service: Work closely with the Housekeeping staff to ensure that the hotel meets/exceeds Evergreens and brand standards for guest satisfaction.
- Facilities: Consistently ensure that the hotel meets/exceeds Evergreen and Brand quality standards.
- Guest Requests: Satisfy all guest requests in accordance with the Evergreen training and standards.
- Communication: Politely greet and acknowledge all guests and hotel associates as encountered.
- Safety & Security:
- Cleaning: Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security.
- Emergency: In case of an emergency, strictly follow the Evergreen safety and security training and protocol.
- Leadership:
- Leading: Motivate and support Housekeeping team members and be accountable in achieving set goals.
- Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Evergreen’s Standard Operating Procedures.
Specific Responsibilities:
- Have a good understanding of all hotel operating procedures.
- Be knowledgeable of room types and standards for supplies.
- Clean and sanitize guest rooms, replenish supplies and amenities, inspect, and report rooms ready for sale to the front desk all in accordance with Evergreen’s training and standards.
- Inspect rooms with Evergreen’s checklist before releasing for sale.
- Open and close rooms as required for maintenance and timely and properly report maintenance requirements.
- Follow all existing and new housekeeping policies and procedures.
- At the end of shift provide a written accounting of over/under linens, supplies, and amenities on approved Evergreen’s forms provided.
- Perform deep cleaning tasks as assigned.
- Maintain public areas clean, attractive, safe and presentable at all times.
- Maintain cleaning supplies and the cleaning cart in a safe, organized and presentable fashion.
- Comply with and honor the housekeeping staff work schedules.
- Follow the company appearance and uniform policy.
- Attend weekly departmental meetings.
- Perform and be accountable for delegated responsibilities and duties.
- Inform the Facilities Manager of any unique situations, or unusual developments in housekeeping operations.
- Ensure the prompt and systematic servicing of all guest requests.
- Handle guest complaints effectively.
- Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
- Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
Optimum Attributes:
- Good communication skills.
- Well-groomed and professional appearance.
- Willing to take responsibility and accountability.
- Willing to work on weekends and holidays if required.
- Consistent and congruent.
- Pleasant personality.