Quality Assurance (QA) Analyst I

Zehnder Communications New Orleans, LA

Do you want to be part of an award-winning and successful team? Are you a pro at translating your clients' needs into creative and appealing campaigns? Interested in developing your career in a team-oriented, "work hard, play hard" environment? Then Zehnder may be the place for you. We currently have an opening in our New Orleans, Baton Rouge or Nashville office for an experienced Quality Assurance (QA) Analyst I with a minimum of 2 years of related experience. 

About Zehnder:

Zehnder Communications is a fully integrated advertising agency providing a wide range of services, including strategic marketing, public relations, media placement, creative services, social media, interactive design and programming, research & analytics and business strategy. With offices in Baton Rouge, New Orleans, and Nashville, the agency has been serving the greater Southeast region for 27 years. 

Position Summary:

We are looking for an experienced and motivated Quality Assurance (QA) Analyst to join our team! As a Quality Assurance (QA) Analyst, you will be responsible for planning, implementation and monitoring of the quality assurance test cases.

You will conduct testing on software, websites, mobile apps, and other digital products to identify and resolve bugs, defects, and other potential issues. You will be responsible for the quality assurance process to ensure final products meet the project standards and are reliable, fully functional and user-friendly before they are released. This includes creation of test scenarios, development and execution of test cases, analysis of test results, detection and documentation of defects, and validation of bug fixes. You will be working in a fast paced, collaborative Agile environment.

Duties & Responsibilities: 

  • Reviews statements of work, digital strategies, functional requirements and any additional design specifications to understand the scope, requirements, and function of the project.

  • Works in collaboration with project managers and cross functional teams to identify, estimate, prioritize, plan and coordinate testing processes and activities. 

  • Creates detailed, comprehensive and well-structured test plans and test cases based on business requirements, functional and technical requirements, user stories and business use cases.

  • Conducts testing to ensure products perform according to user requirements and within established guidelines.

  • Identifies, records, tracks, and recreates error codes, bugs, and defects. Reports defects in test plan results and provides test status updates.

  • Track quality assurance metrics, like defect densities and open defect counts.

  • Provide QA testing and support for ADA conformance (Level A & A).

  • Stay up-to-date with new testing tools and test strategies

  • Create and maintain documentation and tutorials  

  • Performs other duties as assigned.

 Performance Standards & Required Skills:

  • Proficient knowledge of software, database and website testing including designing and manipulating test data and error replication.

  • Self-motivated, goal-oriented, collaborative team player.

  • Excellent organizational skills and attention to detail.

  • Strong analytical and problem-solving skills.

  • Ability to create test plans and cases from specifications or verbal communications.

  • Excellent interpersonal skills with the ability to serve as a liaison with strategist, developers, project managers, and creative teams.

  • Ability to maintain composure and professionalism during stressful situations while managing urgent deadlines, organizing and multi-tasking a variety of details in ever-changing situations and have a diplomatic and problem-solving attitude.

  • Exceptional interpersonal and communication skills (written and verbal) combined with a healthy sense of humor.

  • Be organized and flexible

  • Be professional, patient, and positive

  • Be communicative and resourceful

  • Be courteous and kind

  • Be creative


  • Minimum of a Bachelor’s Degree in a related field

  • Minimum of 2 years of QA experience or a similar quality control role

  • Familiarity with Windows, Mac and mobile devices

  • Experience and knowledge of Web Accessibility Testing (WCAG / ADA)

  • Experience with QA / testing tools and certification and experience with JIRA a plus

What we offer:

Competitive salary, full benefits package including medical, dental, vision, disability insurance and 401k retirement plan

Recognition programs

Paid holidays and vacation/personal/sick time/maternity leave

A great creative workspace in our New Orleans or Nashville office

A hybrid work location arrangement; two days in office and three days option to work from home

A flexible, family-friendly, pet-friendly (Nashville) and collaborative work environment with an intense focus on teamwork

No phone calls, please. Candidates must be willing to relocate themselves if not currently residing in the New Orleans or Nashville area. All submissions are confidential. EOE.

Zehnder Communications is an EEO employer - M/F/Vets/Disabled
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