Acting Associate Director, Innovation & Sustainability


Job Title:  Acting Associate Director, Innovation & Sustainability
Status:  Full Time (1 year - Maternity Leave)
Weekly Hours: 37.5

Start Date: ASAP
End Date: September 30, 2023

Date Posted: July 29, 2022
Closing Date:  Open Until Filled

The Opportunity:

DIVERSEcity Community Resources Society (DIVERSEcity) is seeking a dynamic Acting Associate Director, Innovation & Sustainability (1 year term) who will build and deliver the vision and operational framework ensuring excellence in service delivery for an organization dedicated to the successful, supportive, and caring settlement of newcomers in the Lower Mainland. Reporting to the CEO, the Acting Associate Director is responsible for collaboratively creating sustainable, values-driven, and forward-thinking systems and processes for the organization that ensure excellence in all aspects of service delivery and accountability to community.

A member of the Executive Team, the Acting Associate Director will oversee the development and maintenance of organization-wide policies and procedures, the establishment of optimal and sustainable organizational structures and best practices to support industry accreditation/certification requirements, the creation of risk management and quality assurance dashboards and committees, the stewardship of spaces and facilities, and the oversight of digital transformation efforts and I.T. strategies for the organization. 

The Organization:

DIVERSEcity Community Resources Society is a registered non-profit agency offering a wide range of services and programs to the culturally diverse communities of the Lower Mainland. Established in 1978, it is now celebrating over 40 years of service assisting immigrants and new Canadians to integrate into their new communities. The many services they offer include settlement and community programs, language training and literacy, employment services and skills training, counselling, programs for children and youth and interpretation and translation services. For more information about DIVERSEcity please visit: 

The Ideal Candidate:

Collaboration, excellence, system optimization, and risk management are the watchwords you live by. You have established a culture of excellence and engagement in your organization and teams, starting with aligning with the strategic plan, then identifying improvement opportunities using proven systematic methodology. Your strong engagement and communications skills have overcome resistance to change and resulted in the development and implementation of organization-wide initiatives, policies and practices that are grounded in best practices in the field. Your collaborative approach and recommendations make you a valued member of the Executive Team, and you have averted high risk situations through your analytical approach to risk management. You are highly organized, a skilled negotiator and facilitator, have sound judgement, and you have built high functioning teams as a leader and team player. You are adaptable and able to navigate complexity. You are resourceful and proficient in scoping and bringing new projects to life – highly skilled in project leadership and change management. You deliver on your workplans while handling and preparing for uncertainty, and to work successfully with a wide array of diverse internal and external stakeholders.

The Key Role & Responsibilities:

  • Leads organization-wide consultation and engagement to support the development of sustainable, forward-thinking system solutions and workflows;
  • Oversees the development of policy, practice guidelines, and procedures that are based on best practice and current legislation;
  • Participates in the strategic planning process, identifying areas of opportunity and risk;
  • Ensures operational initiatives are in line with the current Strategic plan and organizational needs;
  • Oversees and provides leadership in efforts towards organizational accreditation and certification;
  • Provides guidance on CSR (corporate social responsibility) for the organization;
  • Oversees the development of KPIs, dashboards and mechanisms for evaluation across departments;
  • Oversees organizational risk management, working with department leadership to develop risk management indicator dashboards, mechanisms for collecting data; oversees the Risk Management Committee;
  • Acts as a trusted advisor to the CEO on all matters relating to operational systems, risk management and risk reduction;
  • Oversees I.T. with aim to digitally transform our environment, optimize virtual services, collaborate with consultants, vendors, and internal staff on the best I.T. solutions;
  • Responsible for best practices in I.T. security, compliance with PIPA and PIPEDA, as pertains to contract obligations to funders;
  • Oversees the development and implementation of the CMS (Client Management System) and other data system platforms for the organization;
  • Provides leadership, vision, and oversight for the organization’s evaluation, results measurement framework, data systems, and research priorities;
  • Advises the CEO on site locations and space optimization; provides leadership in regards to relationships and negotiations with realtors and leasing agents;
  • As a member of the Executive Team, contributes to the Strategic Planning Process;
  • Reports to the Board of Directors on a bi-monthly basis;
  • Leads, mentors, and develops the Innovation & Sustainability Team, which includes three senior managers, multiple managers, and frontline team members in the areas of IT, Facilities & Infrastructure, Policy & Practice, and Data Systems & Evaluation. 


  • A degree in business/organization design/operations management or equivalent;
  • Minimum of 5 - 8 years’ leadership experience in operations management in a non-profit setting.


To apply, please upload your resume and cover letter as separate attachments.  Please note that only Word or PDF formats can be accepted. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered. 

To view all opportunities at DIVERSEcity visit


This position is based in our Surrey office and is a blend of remote and in-person services.  DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

A comprehensive job description will be provided to all candidates shortlisted for interviews. 

DIVERSEcity is committed to the critical work of re-centering and amplifying those voices and perspectives that have been marginalized through systemic inequities. We will prioritize applications from BIPoC (Black, Indigenous, People of Colour) voices, people from gender and sexually diverse communities,  people with disabilities, and/or people with intersectional identities. if there are ways in which we can remove barriers to your full participation in this recruiting process or if you have any questions surrounding the role or DIVERSEcity as an organization, please feel free to email us at 

Thank you for your interest and efforts in submitting forth an application. We will be in touch with those applicants who closely meet the essence of and show potential for impact in this role.


By clicking the button, I agree to the GetHired Terms of Service member? Login to Apply