Volunteer Coordinator
Calgary, AB
Full-time
Reporting to the Manager of Volunteer Resources & Engagement, CHS Volunteer Coordinators are responsible for providing leadership to CHS’ volunteer base which consists of over 600 active volunteers working in over 30 positions at the shelter. The Volunteer Coordinator will be responsible for the recruitment, screening, selection, training, engagement, and evaluation of individual volunteers and volunteer groups. The successful candidate will possess exceptional interpersonal skills, a passion for volunteer management, helping people, and the ability to motivate, inspire, and develop team members.
Rotation:
- Sunday to Thursday rotation | 37.5 hours per week
- Schedule is primarily 11:00 a.m. to 7:00 p.m., 9:00 a.m. to 5:00 p.m. and occasionally 8:30 a.m. to 4:30 p.m.
Salary:
- $33,696.00 per year dependent on experience in volunteer management
Duties:
- Responsible for every aspect of the volunteer management cycle including planning, role design, recruitment, retention, and recognition of volunteers in individual roles, at special events, and group volunteer days
- Provide day-to-day onsite support to all volunteers
- Foster strong working relations between staff and volunteers and demonstrate a culture that values volunteer contributions, teamwork, collaboration and innovation
- Contribute to the shelter wide volunteer engagement strategy in collaboration with the Manager of Volunteer Resources & Engagement
- Ensure volunteers are informed of all role-specific information (i.e. process updates, safety protocols, statutory holiday scheduling, event needs, etc.)
- Coordinate training for volunteers including classroom training and buddy shifts
- Collaborate with fellow Volunteer Coordinators and the Foster Department on the planning and execution of monthly and annual awards, recognition, and annual Volunteer and Foster Parent event as part of CHS’ volunteer engagement strategy
- Ensure all administrative requirements are met for all volunteers participating in a CHS program or activity, ensuring records are stored per privacy standards
- Monitor volunteer hours and attendance
- Work with other Departments, Directors, and Volunteer Coordinators to develop new volunteer roles to support shelter operations
- Support other departments when required, including Adoptions, Store, Reception, and Animal Care
- Work with the Humane Education & Outreach departments by participating in community outreach events
- Ensure standards identified in the Canadian Code for Volunteer Involvement are upheld
- Lead and inspire other departments by promoting a culture of strong volunteer engagement
- Other duties as assigned
Position Requirements:
- High school diploma required
- Post-secondary education and/or previous work experience in Volunteer Administration or Volunteer Management a strong asset
- Genuine concern for the welfare of animals
- Flexibility to work a rotating schedule including days, evenings, weekends, and some statutory holidays
- Previous animal handling experience an asset
- Ability to motivate, inspire, and provide leadership, guidance, and feedback to a diverse range of people
- Confident and comfortable with public speaking and providing presentations to large groups
- Intermediate skills in Microsoft Word, Excel, and PowerPoint with the ability to maintain records and produce clear written and verbal reports
- Strong time management and organizational skills with the ability to work well under pressure while balancing multiple priorities
- Exceptional interpersonal skills and conflict resolution skills in dealing with situations using a non-judgmental approach
- Ability to deal with information in a confidential manner and respond with sensitivity to the opinions of others
- Demonstrated resiliency and ability to maintain professionalism in a fast-paced environment
- Previous experience working with Volgistics or another volunteer management software an asset
- Must have at least 3 years driving experience with a Class 5 Graduated Driver’s License and/or Class 5 Driver’s License with a 5-year clean driver’s abstract
- Physically capable of, and comfortable handling a variety of species including but not limited to: cats, dogs, rabbits, birds, reptiles, and small critters
- Successful candidate will be required to provide a criminal record check at their own expense to be arranged by CHS
Benefits:
- Full health and dental benefits for employees and their dependents
- Wellness Spending Account
- Vision coverage
- Paid vacation, sick time, and wellness days
- Matching RSP
- Professional development opportunities
- Discounts on CHS products and services, including adoption fees
- Access to Employee and Family Assistance Program
- Access to reduced rate counseling services
Please visit our careers page to see more job opportunities.
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