Patient Care Coordinator

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All American Home Care

Do you enjoy coordinating activities? Do you have an eye for detail and have a propensity for working with and helping people? If the answer is yes, I encourage you to take further steps in joining a GREAT TEAM!

At All American we are interested in speaking with ambitious individuals with staffing, scheduling and/or patient care coordination. We are looking for an ambitious individual with staffing, scheduling and/or patient care coordination experience.
As a Patient Care Coordinator you will be responsible for scheduling field staff, managing phone calls, and responding to client inquiries as well as addressing client needs.

Responsibilities:

  • Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans.
  • Ensure a high level of care for the patient given by the home health aides.
  • Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.
  • Managing last minute calls outs, finding appropriate coverage.
  • Developing an on-call pool of agency aides with various shifts in coordination with Human Resources
  • Communicate with referral sources and Case Managers to provide an excellent customer service experience
  • Listening to needs of clients and matching them to the appropriate caregiver(s)
  • Manage Caseload.
  • Review the care plan with patients and caregiver
  • Resolve caregiver and client grievances and complaints
  • Address over utilization of hours
  • Reporting personnel performance issues
  • Ensure caseload retention
  • Contribute to team efforts by accomplishing related results as needed

Education:

  • Associates Degree required, Bachelor's Degree preferred.

Qualifications

  • At least 4 year experience in in a Home Care or Service Coordination is required
  • Strong communication and customer service skills a MUST
  • Proficient in Microsoft computer products including Word, Excel and Outlook
  • Excellent organizational skills required
  • Ability to operate computer, fax, copier, scanner, and telephone
  • Competent in basic PC skills required to perform job functions
  • Experience with HHA Exchange Preferred
  • Must be Bilingual (Spanish and English)

Please visit our website to apply
https://myallamericancare.com/careers/

All American Home Care LLC is an EEO employer - M/F/Vets/Disabled
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