Maintenance Technician



  • High School diploma or higher-level education.
  • Three-year hotel maintenance experience.
  • In-depth knowledge of HVAC, plumbing, electrical, and general carpentry.

General Responsibilities

  • Oversee the property grounds, public areas, and hotel guest rooms.
  • Responsible for the preventative maintenance of the hotel guest rooms, public space, and all related equipment.

Primary Functions:

  • Maintenance Operations:
    • Perform preventative maintenance, repairs, or makes recommendation for repairs, of all mechanical/electrical, HVAC, refrigeration, and plumbing systems, all building components and furniture, fixtures, and equipment.
    • Maintain a clean and organized environment in the maintenance room.
  • Profit:
    • Effectively support the control and management of all maintenance operational expenses including labor, overtime, supplies, etc., and seek and suggest cost-saving strategies.
  • Quality:
    • Guest Service: Work closely with Front office staff and housekeeping department to ensure that the hotel meets/exceeds Evergreen’s and brand standards for guest satisfaction.
    • Guest Requests: Satisfy all guest requests/work orders in accordance with the Evergreen training and standards.
    • Communication: Politely greet and acknowledge all guests and hotel associates as encountered.
  • Safety & Security:
    • Perform maintenance functions in a safe manner and without jeopardizing personal, associate or guest health, safety or security.
    • Use the Lockout/Tagout system before performing maintenance work.
    • Emergency: In case of an emergency, strictly follow the Evergreen safety and security training and protocol.
  • Leadership:
    • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Evergreen’s Standard Operating Procedures.

Specific Responsibilities:

  • Send a daily end of the shift activity and accomplishment email to the Facilities Manager.
  • Communicate each day’s activities and problems that occur to the other shifts using Empower: Guest Experiences.
  • Have a good understanding of all hotel operating procedures.
  • Observe the Evergreen appearance and dress code/uniform policy.
  • Attend weekly departmental meetings.
  • Perform, administer, document preventive maintenance programs.
  • Maintain a work order system for the hotel as well as complete work orders on a timely basis.
  • Respond and attend to guest repair requests. Communicate with guests to resolve maintenance issues.
  • Test, troubleshoot, and perform basic repair on all types of equipment, plumbing, electrical components, and other guest suite items.
  • Pool/spa repairs and daily maintenance
  • Maintain maintenance inventory and requisition parts and supplies as needed.
  • Inform the Facilities Manager of any unique situations, or unusual developments in maintenance operations.
  • Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift.

Optimum Attributes:

  • Excellent time management skills.
  • Good communication skills.
  • Well-groomed and professional appearance.
  • Willing to take responsibility and accountability.
  • Willing to work on weekends and holidays if required.
  • Consistent and congruent.
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