Special Services Officer/Collections Officer

Essential Duties and Responsibilities:

• Assist members in person and on the telephone with delinquent, defaulted and charged-off accounts.  This function includes out-bound account collection telephone calls.
• Analyze loan and share account histories to determine delinquency status and a plan of action to bring the account current.  Determine the best method of collection and distribute notices, place calls, or notify other AFCU staff, as needed.
• File bankruptcy claims and monitor and post-bankruptcy payments.
  
• Perform necessary actions and prepare and distribute necessary documents regarding charge-offs, repossessions, foreclosures, courtesy pay write-offs and other legal matters regarding collectable accounts. 
  
• Monitor and follow up on member credit disability claims.  File credit disability claims as needed.

Other duties involving member service may be assigned.  Each employee will additionally be assigned training, including annual Bank Secrecy Act training, which may include testing.  Employees will be required to earn a passing grade, as set by the vendor or AFCU.  All employees will be required to actively participate in credit union advocacy efforts and are encouraged to contribute to credit union trade advocacy funds, such as CUPAC/CULAC.

 Skills and Qualifications Required:

• High school diploma and minimum two years insurance claims handling and/or legal document processing experience. 
• Proficiency in Microsoft Word and Excel.  Ability to use Adobe or other like software to complete and view fillable documents. Ability to type a minimum of 45 words per minute.
  
• Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures.  Ability to organize thoughts in written and/ or oral form in a professional and grammatically correct manner, so that the recipient may easily understand the contents.
  
• Ability to analyze loan and share account histories to determine delinquency status and plan of action to bring current.  Ability to explain both to members in a manner in which they understand and in which we receive maximum payment.
  
• Ability to calculate interest accrued per day on loans.  Ability to calculate minor calculations such as adding, subtracting, multiplying, dividing, and figuring percentages.
  
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  
• Ability to lift up to 5 pounds. Ability to sit or stand for extended periods and to walk to other locations in building as necessary to complete work.  Ability to push heavy doors as necessary to gain access to areas needing entry to complete work.  Ability to stoop, kneel and crouch to complete other tasks as necessary.