Hotel General Manager (MV Isabelle)

*Open to Internal Applicants Only

Location: Squamish, British Columbia, Canada (December 2023) 

Employment Status: Contract (1 year with possibility of extension for an additional year) 

Work Language: English 

Hours 60 – 84 hours per week 

About LandSea 

Operating out of beautiful Squamish British Columbia, between the mountains, sea, and sky, LandSea specializes in providing workforce accommodation and catering solutions for projects in remote land and marine locations throughout BC (British Columbia) and Western Canada. We believe in and strive towards, “creating good places for people to live. Anywhere.”   

About Working on a “Floatel”   

LandSea is seeking a Hotel General Manager to oversee hospitality operations on board a 650 passenger Floatel. This workforce accommodation vessel will be providing accommodation and catering support for a period of approximately 3 years in British Columbia.  All crew members onboard the MV Isabelle must have the minimum marine safety certifications required by Transport Canada for the specific job.     

Individuals who do not have the required marine safety certifications (see details below) will be required to attend a 5 – 10-day marine safety program. LandSea covers the costs of training, however, crew who do not complete minimum employment contracts are responsible to repay part of all the training costs.   

The Hotel GM will reside on the Floatel during shift rotations and typically work between 10 – 12 hours a day. An average shift rotation is approximately 4 weeks on and two weeks off, however, shift rotations can be negotiated.  

While working onboard, accommodation, full meals, WIFI and health/gym facilities are available 24/7. 

LandSea books your travel arrangements and provides a travel subsidy. This position offers full benefits coverage and a competitive salary. 

About the Opportunity   

The Hotel GM is responsible for the overall project management of catering and accommodation services onboard the vessel.  They are responsible for managing the operating budget, planning and executing hospitality operations, and communicating with clients, ship personnel and project representatives.   

The focus is on food quality, customer service and health and safety and the overall guest experience. The ideal candidate will have a background in hospitality, hotel operations and preferably, experience working onboard a full-service ship.   

Key Responsibilities 

Reporting to the General Manager, Workforce Operations, the primary responsibilities, and job functions include, but are not limited to, the following: 

Communicating with client, ship personnel and project representatives 

Planning and executing hospitality operations, 

Supervision of all on-board activities. 

Ensuring the highest standards of customer service, food quality and safety 

Coordinating with other departments, to ensure smooth running of operations. 

Overseeing inventory management and logistics 

Handling guest inquiries and complaints 

Delivering Q&A, Financial and Safety Reporting  

Qualifications  

Graduate degree in hospitality management or a related field.   

Strong leadership skills, excellent people skills, organized, efficient and ability to think on your feet and deal with problems quickly and calmly. 

Minimum 5 years’ management experience in a related field of work, preferably Hospitality or Hotel Management in a marine industry 

Experience working within a unionized environment an asset. 

Ability to administer and receive constructive feedback from both clients and workers. 

Excellent communication. Speak, read, and write English at a high level. 

Strong computer skills including working knowledge of Microsoft Windows and Microsoft Office (MS Teams, Outlook, Word, Excel) 

Team player and supports, motivates, and encourages others.  

Excellent attention to detail and well-developed organizational skills  

Strong work ethic with an ability to work independently and in a team environment.  

Physically capable of working long hours and moving throughout the ship frequently.  

Certifications and other requirements  

Completion of Marine Basic First Aid 

Completion of Domestic Vessel Safety 

Completion of STCW security related training and instruction 

Completion of STCW crowd management 

Completion of safety training for personnel providing direct service to passengers in passenger spaces 

Completion of Food Safe level 1 or Advanced 

Completion of WHMIS 2015 

Knowledge of HACCP (Hazard Analysis Critical Control Points), Travel Restraint, Transport of Dangerous Goods, Accident Investigations and Health and Safety Training