Senior Director, Product Management

SmartLinx Solutions This is a remote role
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Position Title: Senior Director, Product Management
Work Location: Work from home anywhere in the U.S., in the office in Iselin, NJ or in the office in Charleston, NC
Department: Product

About Us:

Founded in 2000 and headquartered in Iselin, New Jersey, SmartLinx provides an end-to-end workforce management and human capital management software suite for skilled nursing, senior living, and post-acute care providers. The company offers a robust platform that allows providers to harness the power of real-time data to proactively manage their workforce and improve measures of care quality and reimbursement, reduce costs associated with overstaffing and excess overtime, and ensure regulatory compliance. SmartLinx’s comprehensive solutions suite includes talent acquisition and onboarding, human resources, benefits and payroll, time and attendance, scheduling, compliance, and business analytics. The company is headquartered in Iselin, New Jersey with additional offices in Charleston, South Carolina.

About the opportunity:

SmartLinx is a rapidly expanding Human Capital Management SaaS company looking for an experienced and passionate Senior Director, Product Management. The Senior Director, Product Management is responsible for supporting the overall strategy of the product suite, being a leader in the product organization, championing the vision and execution of the product roadmap and driving the growth of the product team and product suite. This leader is also accountable for progress and results on KPIs and business outcomes. This position reports to the Chief Product Officer.

Supervisory Responsibilities:
•    Manages team of Product Managers
•    Develops and coaches Product Managers to expand team skills and capabilities
•    Participates in the hiring and training of the product team
•    Organizes and oversees the work, responsibilities, and outcomes of the product team
•    Establishes team goals, metrics, and reports on team performance

Duties and Responsibilities:
•    Drives strategic direction of the product suite, creates new innovative product ideas and oversees the development and execution of product roadmap
•    Manages prioritization of work and execution of key initiatives, new product solutions, new features, client requests, product backlog and technology initiatives
•    Coordinates cross functionally throughout the product life cycle to ensure product success from launch to end of life
•    Builds relationships with Development, UX and business leaders to drive alignment on goals and desired outcomes
•    Works closely with Development leaders to formulate release plan and calendar; Provides input on how to structure teams to achieve the optimal velocity and quality of delivery
•    Works closely with UX team to conceptualize holistic user experience
•    Clearly articulates pros and cons of options and gets buy in from teams and leadership on product strategies
•    Anticipates and addresses roadblocks in product roadmap and development to keep work on track
•    Implements organizational readiness activities and manages release communications
•    Owns “voice of the customer” and gathering of customer insights through regular interactions with business stakeholders and clients including Discovery sessions, client focus groups, user groups, Day In Life sessions and other methods
•    Proactively researches, monitors, and communicates awareness of industry trends, competitive landscape and regulatory compliance; Understands market dynamics and trends to help set the vision and direction
•    Focuses on measurable outcomes by defining and monitoring key metrics such as product or feature adoption rates, KPIs and NPS
•    Serves as an evangelist of the SmartLinx product suite both internally and externally.

About You:

•    You are up for a challenge. You don’t give up easy. You understand that there will be challenges in a small company growing at a quick rate.
•    You are highly collaborative and enjoy working in a fast-paced environment and can effectively manage multiple priorities at the same time.
•    You are committed to continual improvement and excited to advance the product management function at SmartLinx.
•    You are self-driven and hold yourself to high standards of accountability and outcomes.
•    You love product management – even the tough parts.

Knowledge, Skills, and Abilities:

•    10+ years of product management experience, preferably in technology and/or human capital management software with a SaaS focus
•    5+ years of experience developing and managing direct reports in a product function
•    Bachelor’s degree with an emphasis on product management, technology, business, or a related field
•    Innovative mindset with the ability to create a vision and be able to execute a plan
•    Strategic thinker capable of delivering on a long-term view on growth metrics and data-based decision making
•    Strong ownership, bias to action, and know-how to succeed in ambiguity
•    Tech-savvy and able to translate concepts into value driven outcomes
•    Passion for technology and providing exceptional experiences both internally for our employees and externally for clients and prospects
•    Comfortable presenting to both internal and external audiences
•    Experience in Agile
•    Ability to navigate complex situations through product knowledge, domain expertise and leadership style
•    Proven ability to partner effectively across functions and the ability to gain alignment on product decisions and priority trade offs
•    Experience and confidence in speaking and sharing information with stakeholders, clients, etc to educate, persuade and inform


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