Client Tax Support

Netchex Covington, LA

Position Summary:

The entry level Tax Client Support is responsible for reconciling, and filing payroll taxes as well as resolving tax notices while providing a high level of customer service.

Essential Functions:

  • Prepares both tax payments and tax filings for Federal, State and Local Entities
  • Prepares correspondence to the client for approval of tax payments and quarterly reconciliation collections
  • Responsible for tax activities, including compliance with local, state and federal regulations
  • Identifies and reconciles discrepancies with client tax notices
  • Drafts reports and abatement letters when necessary
  • Amends federal, state, and local tax returns
  • Assists with special projects as needed (end of year reconciliation)
  • Meets time constraints and client or agency deadlines
  • Tracks daily workload via Salesforce
  • Answers incoming calls for clients, agencies, and internal team members
  • Other duties as assigned 

Job Qualifications:

  • Bachelor’s degree or a minimum of 4 years payroll or accounting experience
  • MS Office experience

 Success Factors/Job Competencies:

  • Excellent communication, interpersonal and problem-solving skills
  • Time management skills and the ability to prioritize, coordinate, and manage time effectively
  • Exceptional customer service skills, along with the ability to develop excellent client relationships
  • Ability to build effective working relationships at all levels in the organization
  • Exceptional organizational, comprehension, and analytical skills
  • Thrive in a fast-paced, challenging environment
  • Mathematical aptitude


  • Payroll and payroll tax knowledge
  • MasterTax experience

Fundamentals of Payroll Certification (FPC)

Why Join us?

  • 100% Employer paid Health & Dental Insurance for employees.
  • 100% Employer paid STD, LTD, and Life Insurance for employees
  • Vision Insurance
  • 401(k) Employer Match
  • Generous vacation and sick time
  • Paid holidays
  • Philanthropic opportunities to give back to our community


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.  All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills or abilities.  This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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