Hospitality Specialist

Developing and maintaining relationships is a big part of what we do here at ArtsQuest so we can continue to bring events, concerts, festivals, art classes, and so much more to all in the Lehigh Valley. We’re hiring a Hospitality Specialist that will play a vital role in maintaining relationships with Members, Sponsors, Donors, Colleges, Alumni Associations, Non-Profits as well as ArtsQuest Staff and Food Service Vendors/Caterers to ensure exceptional guest experiences during all private, corporate, fundraising events, and Festivals

What you’ll do

• Generating revenue for the organization at ArtsQuest venues, including the Banana Factory, ArtsQuest Center at SteelStacks, the Bethlehem Visitor Center and during events such as Musikfest, Oktoberfest, and Christkindlmarkt.
• Developing and negotiation of contracts, pricing, inside sales activity and outside sales calls
• Coordinating with food service vendors/caterers and ArtsQuest staff to deliver on customer expectations
• Contacting and meet with clients to plan, detail and execute events exceeding expectations and serve as onsite contact for events
• Assisting in creating and organizing BEO’s for each contracted event
• Site inspections, creating event diagrams based on customers’ requests
• Utilizing current menus and create custom menus with VP of Hospitality and Director of Catering based on client needs
• Utilizing Reserve event calendar system
• Partnering with Hospitality Assistant to assist with file system, spreadsheets, inquiries/appointments, contracts and invoicing
• Conducting research and outgoing calls to uncover new sources of business to organizations, non-profits, corporate, social, educational groups to educate clients on ArtsQuest services.
• Participating in the budgeting process/meeting the financial goals of the hospitality department.

 What you need to thrive in this role

• Bachelor’s Degree in Tourism and Hospitality Management preferred, Business Administration and related field experience a plus
• Excellent interpersonal skills: the ability to work with guests, clients, and other team members toward organization goals 
• 2 – 3 years of previous sales experience, hospitality, and event planning experience
• Self-motivated, energetic, and flexible 
• Excellent manager of time and priorities 
• Ability to give direction in a clear and concise manner
• Able to actively listen, process information quickly and stay organized
• Proficient with Microsoft Office Suite Programs, such as Word, Excel, Power Point, Outlook.  Raiser’s Edge or Patron’s Edge experience a plus
• Must be able to move tables, chairs, and equipment as necessary, with or without reasonable accommodation
• Ability to work flexible hours including evenings, weekends and holidays, when necessary, and often long hours as needed to support clients during multiple events and festivals
• Must be willing to do what it takes to get the job done!

About us

ArtsQuest is a 501(c)(3) nonprofit organization. Our mission is to provide access to exceptional artistic, cultural, and educational experiences using arts and culture as key elements of economic development for our urban communities.

Through festivals such as our flagship event, Musikfest; Banana Factory Arts Center; ArtsQuest Center and SteelStacks arts and cultural campus, ArtsQuest’s programming reaches more than 1.9 million people annually. Our programs and events, approximately 50 percent of which are free to attend, have a combined economic impact of more than $136 million annually in the region.

Core Values:

ArtsQuest demonstrates its Core Values of: Serve our Communities, Be Curious, Act Generously, Be Transparent and Find Joy in all aspects of our culture. It is our goal to maintain these values to consistently deliver exceptional experiences to our employees and our community.

Benefits:

• Medical, dental, vision, term life, and disability insurance
• 403(b)-retirement savings plan
• Paid time off and sick time
• Discounts on select organizational programs and events

 ArtsQuest is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. Our employees are the most valuable assets we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees and volunteers invest in their work represents a significant part of not only our culture, but our reputation and the organization’s achievement as well.

At ArtsQuest, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected whatever their age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, and/or veteran status. We embrace and encourage our employees’ characteristics that make them unique, because we value and appreciate diverse life experiences.

ArtsQuest is an Equal Employment Opportunity Employer, EOE, M/F/LGBTQ/Disability/Vet.

Please visit our careers page to see more job opportunities.