VIP Service Agent

The Palm Springs Surf Club Palm Springs, CA $15.50 to $17.50 per hour

JOB FAIR 9/6 & 9/7

VIP Concierge

VIP Concierge – The Palm Springs Surf Club

· Palm Springs, CA, USA

· Job category: Guest Services

· Job Location: 1500 S Gene Autry Trail, Palm Springs, CA 92264

· Season: Year Round

· Job Classification: Full-Time

· Hourly + Benefits:  $15.50 per hour + tips + employer contributions to insurance premiums

Company Description:

PSSC is a broadly appealing active lifestyle concept incorporating surfing, entertainment, hospitality, dining, fitness, social events, and health & wellness. Our targeted site strategy is focused on warm weather and densely populated urban markets with a mix of strong local and visitor demographics. PSSC features proven wave technologies by Surf Loch Wave Systems. Our scalable destination concept easily adapted to fit local market character to create a true community focal point and gathering place.

You don’t just work at PSSC. You become one of the best reasons our clients come back again and again. It’s our aim to provide a warm and inviting community atmosphere for our guests and corporate clients. We believe every employee should play a key role in helping to enrich the client and guest experience during their event. This takes a dedication to real, live hospitality and an appreciation for innovative leadership. We are a team, and we act like it. We also believe, as PSSC management, in a commitment to providing a secure and an enjoyable work environment for every employee — one that promotes honesty, mutual respect, personal growth and career advancement for all. Employees also receive access to employee dedicated surf sessions.

The position requires excellent communication skills - both written and verbal, along with the ability to support the VIP operations and guest experience at PSSC. This is a full-time position required to work at the property. This position requires non-traditional working hours which includes working nights and weekends and holidays.

Job Summary:


We are seeking a dedicated and professional VIP Concierge to provide exceptional personalized service to our esteemed guests. As a VIP Concierge, you will be responsible for managing the unique needs and preferences of our high-profile guests, ensuring their satisfaction and exceeding their expectations. This role requires excellent communication skills, impeccable attention to detail, and the ability to handle multiple tasks simultaneously in a fast-paced environment.


1.    Guest Relationship Management:

·       Greet VIP guests upon arrival and provide a warm, friendly, and personalized welcome.

·       Establish strong professional relationships with VIP guests, ensuring their needs and preferences are consistently met.

·       Act as the primary point of contact for VIP guests, addressing their inquiries, requests, and concerns promptly and efficiently.

·       Anticipate and exceed guest expectations by offering tailored recommendations, coordinating personalized experiences, and ensuring seamless service throughout their stay.

2.    Reservation Management:

·       Oversee VIP guest reservations, ensuring accuracy and timely processing.

·       Collaborate with various departments to ensure all VIP guest requests are properly communicated and executed.

·       Arrange special amenities, upgrades, and services to enhance the VIP guest experience.

·       Maintain a comprehensive knowledge of the hotel's facilities, services, and local attractions to provide accurate information and recommendations.

3.    Event Planning and Coordination:

·       Assist VIP guests in organizing private events, celebrations, and meetings.

·       Coordinate with relevant departments to ensure all event requirements are met, including catering, audiovisual equipment, decorations, and transportation.

·       Manage event logistics, timelines, and budgets to ensure seamless execution.

4.    VIP Services:

·       Arrange transportation services, including airport transfers, private car rentals, and chauffeur services.

·       Coordinate access to exclusive amenities, such as spa treatments, dining reservations, theater tickets, and VIP tours.

·       Provide personalized shopping assistance, including boutique recommendations, personal shoppers, and delivery arrangements.

·       Offer 24/7 availability for VIP guest assistance, including addressing emergencies and resolving any issues that may arise.

5.    Communication and Reporting:

·       Maintain accurate and detailed records of all guest interactions, requests, and preferences.

·       Collaborate with the Guest Services team to ensure a smooth handover of VIP guest information during shift changes.

·       Prepare regular reports summarizing VIP guest feedback, preferences, and trends for management review.

Qualifications and Skills:

  • Previous experience in a luxury hotel concierge role or similar guest services position is strongly preferred.

  • Exceptional interpersonal and communication skills, with a professional and polished demeanor.
  • Strong problem-solving abilities and the ability to remain calm and composed in high-pressure situations.

  • Excellent organizational and time management skills, with the ability to prioritize and multitask effectively.

  • Extensive knowledge of local attractions, restaurants, entertainment venues, and transportation options.

  • Proficiency in using hotel management systems, reservation software, and Microsoft Office Suite.

  • Fluency in multiple languages is highly desirable.

  • Flexibility to work evenings, weekends, and holidays as needed.


PSSC recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

· Medical, Dental and Vision Insurance
· Retirement plan
· Paid Vacation and Sick Days
· Paid Parental Leave
· Company Paid Short - Term and Long-Term Disability Insurance
· PSSC Employee Perks and Discounts

Physical Demands and Work Environment:

·       Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.

·       Push, pull or lift up to 50 pounds.

·       Continuous repetitive motions.

·       Work in cold, dry, hot, humid, and noisy environments.

Join our team as a VIP Concierge and contribute to creating unforgettable experiences for our esteemed guests. Apply today and become a valuable member of our luxury hospitality environment.


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