Group Sales Manager

New Orleans, LA Full-time
The National WWII Museum is an EEO employer - M/F/Vets/Disabled

The National WWII Museum is currently seeking a Group Sales Manager.  Under the supervision of the Director of Specialty Sales, this position works to maximize revenue for group sales to include corporate, tour operator, and SMERF markets.  In addition, the Group Sales Manager is responsible for bringing in revenue for group tickets while selling tours, Expressions of America, and BB’s Stage Door Canteen.

Major Responsibilities:

  • Actively sell the Museum’s group tickets and attractions to local and national companies, organizations, motor coach tour operators and student / youth travel market.
  • Strategically target markets such as student / youth, tour operator, and corporate to further cultivate relationships and generate sales; maintain client relationships and oversee assigned account management.
  • Actively pursue group bookings through prospecting, sales calls, and client cultivation.
  • Attend national appointment-based trade shows.
  • Conduct sales calls in the metro region as well as surrounding gulf coast markets on a regular basis.
  • Attend monthly networking events for New Orleans & Company, New Orleans Chamber, and Jefferson Chamber; respond to leads.
  • Work with the sales team to develop a sales plan to achieve group budget.
  • Support Specialty Sales with the sales and promotion of tours, Expressions of America, and BB’s Stage Door Canteen for both group and individual.
  • Act as the onsite contact for group client needs, oversee client catered events, and act as group liaison for other departments on assigned projects.
  • Participate in administrative tasks such as account data list development, sales tracking, and lead development; generate specific reports as assigned.
  • Maintain accounts in Museum ticketing software.
  • Assist with the management of general calls and act as support staff where needed.
  • Generate proposals, contracts, and banquet event orders; work with other departments to create seamless visits for groups.
  • Conduct site inspections with clients and industry partners as required.
  • Assist with the design and creation of sales packages and eComms to promote group products.


  • Minimum of three years’ demonstrated success in sales and marketing in the hospitality or travel industry.
  • Strong knowledge of the tour and travel, SMERF, and corporate markets.
  • Established relationships with industry partners, tour operators, tour and travel, and SMERF markets.
  • Leadership skills combined with effective communication and organizational skills.
  • Strong selling traits and track record; self-motivation.
  • Proven success with market and account development resulting in high conversion ratios.
  • Strong computer skills in Microsoft Word, Excel, PowerPoint, and ticketing / sales management systems.
  • Positive attitude and willingness to work with others in a team environment; ability to successfully direct and effectively manage the specialty sales team.
  • Ability to work on multiple assignments under pressure and to consistently meet deadlines and goals.
  • Ability to take direction and exercise good, independent judgment while keeping the Museum’s policies and mission at the core of decisions.
  • As needed, ability to work a flexible schedule that may extend outside of the typical 40-hour work week, including weekends and evenings, to complete tasks and deadlines.

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