Quest Values Diversity, Equity, Inclusion and Belonging
employees are the most valuable assets we have. The collective sum of the
individual differences, life experiences, knowledge, inventiveness, innovation,
self-expression, unique capabilities, and talent that our employees invest in
their work represents a significant part of not only our culture, but our
reputation and the organization’s achievement as well.
ArtsQuest a diverse, inclusive, and equitable workplace is one where all
employees feel valued and respected whatever their age, color, disability,
ethnicity, family or marital status, gender identity or expression, language,
national origin, physical and mental ability, political affiliation, race, religion,
sexual orientation, socio-economic status, and/or veteran status. We embrace and
encourage our employees’ characteristics that make them unique, because we
value and appreciate diverse life experiences.
Reports to: Catering Director
Catering Specialist will focus on developing new clients and contributing to
the growth of the organization, ArtsQuest venues & festivals, by identifying
and pursuing new revenue sources, and supporting all areas of the ArtsQuest
Hospitality Department to ensure an exceptional guest experience. Work pro-actively to generate leads, oversee site
inspections from introductions to closing the sale and executing the event.
- Assist in
oversight of all aspects of hospitality events, food service and
operations at ArtsQuest venues and festivals, proactively anticipating and
exceeding client needs through effective decision making.
- Respond to
inbound inquiries from web, emails, and phone – provide general
information, check available dates, gather information, and set up site
inspections for hospitality teams.
- Conduct research
and make outbound calls to uncover new sources of revenue from corporate
groups, non-profits, schools/universities, churches, historical societies,
and other groups/organizations and make; work with Vice President of Hospitality
and Catering Director to identify prospective clients; this will be a
combination of monthly outbound phone calls and possible yearly sales
- Coordinate and
oversee site inspections and coordinate details of private events; communicate
with all internal and external stakeholders, customers, and clients of ArtsQuest
events, as necessary.
- Work with Food
and Beverage partner to plan and execute all private event catering
details for all events – from completion of intake paperwork documenting clients’
specifications, to finalizing details, assisting with loading and unloading
client materials and items, acting as
onsite contact and customer liaison on the day of all private events.
- Manage and maintain
accurate financial paperwork for events, proper accounting and coding, invoices,
spreadsheet updates, client files and contracts; create and maintain
spreadsheets for current year and future year forecasts, analyze the
potential for expense control and increased revenue opportunities;
proactively take steps to achieve departmental and organizational goals.
- Create, maintain,
and manage file system for all information associated with festivals and
- Create and update
BEO’s for hospitality team to review and present to clients as confirmation
of their requests.
- Coordinate with
the Vice President of Hospitality and Catering Director and other teams at
ArtsQuest, such as Operations, Marketing, Advancement, Sponsorship, Membership,
Performing Arts, Production and Visual Arts to develop successful events
for all guests at all venues and festivals.
- Assist in maintaining
and updating the ArtsQuest events calendar system in RESERVE.
- Work with the Marketing
team to update the hospitality website with new media, pictures, menus,
and information as needed.
maintain, and grow relationships with other venues, hotels and restaurants that
host events, with community business groups and/or chamber committees.
- Assist hospitality
team with any other duties, as necessary.
Knowledge, Skills and Abilities Required:
Degree in Tourism and Hospitality Management, Recreation/Parks and Tourism
Management or other relevant field a must.
least 1-year work experience in a similar field (hotel, restaurant, performing
arts center, catering, etc.).
be very self motivated, energetic, organized, and flexible.
be an excellent manager of time and priorities.
interpersonal skills and the ability to work with guests, clients, and other
team members to exceed customer expectations and build life-long relationships.
to take and give direction in a clear and concise manner.
to work independently and in a team setting.
be able to process information quickly and stay organized.
problem-solving abilities; process-oriented – confident in decision making skills.
with Microsoft Office Suite; Word, Excel, Power Point, Outlook; Raiser’s Edge
and Financial Edge experience a plus.
to work flexible hours including evenings, weekends, and holidays, when necessary.
to work long hours when needed will be required to meet objectives and goals of
the hospitality department and organization.
be willing to do what it takes to get the job done!
personal vehicle and driver’s license to enable travel between our facilities
to work both indoors and outdoors as needed.
The following qualities
are desirable, but are not required:
- A passion for the arts, music,
and cultural programs.
- Previous Hospitality support and
lead generation a plus!
- Experience working in a
The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate,
either verbally and/or in writing. The employee frequently is required to sit, stand,
walk; use hands to finger, handle or feel; and reach with hands and arms; see, hear, listen,
and communicate, verbally and in writing; use of phone, computer, keyboard, and
mouse. The employee frequently is required to lift, push, and pull up to 25
pounds frequently, up to 50 pounds occasionally, with or without reasonable
Employee is frequently required to
travel between our facilities, all within 1 mile of one another using reliable transportation
as well as to meet with other staff, clients, and vendors. Employee may be frequently required to travel
offsite for business meetings as needed.
note this job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the
employee for this job. Duties, responsibilities, and activities may change at
any time with or without notice.
ArtsQuest has a culture of CARES; Creativity, Adaptability,
Risk Taking, Evaluation and Sustainability; To be successful at ArtsQuest you
must be willing and able to take ownership, and make significant contributions
to the success of the organization:
- We value a collaborative work
style as well as the ability to work cross-functionally.
- We not only work in an office
environment in close vicinity with other staff members, across multiple
buildings, we also work outdoors in all types of weather during festivals
- We sometimes work long and unusual
hours, including some evenings, weekends and holidays.
Salary and Benefits:
A salary range has
been established and will be discussed with qualified candidates. Salary will
be commensurate with experience. Benefits include medical, dental, vision, term
life, accidental death and dismemberment and long-term disability insurance, as
well as a 403(b)-retirement savings plan. We offer a generous paid time off policy
as well as discounts on select organization programs and events.
is an Equal Opportunity Employer