Dual Rate Marketing Services Supervisor/Representative

Valley Forge Casino Resort King Of Prussia, PA


Performs the function of a Player Services Representative or a Guest Relations Supervisor.  This position performs the functions of a Guest Relations Supervisor on an assigned shift. Monitors staff performance, ensuring adherence to Casino policies and procedures.

Job Duties

The Dual Rate Guest Relations Supervisor/Representative may be designated to assist in supervision, training and scheduling of Player Services staff members. Performs tasks associated with the redemption of promotional items and their distribution.  Assists in maintaining redemption items inventory and recommends the purchase of incentives/merchandise. Supervises staff to ensure compliance with policy and procedures. Enrolls new players in the player club program. Informs members of Player Card benefits, contests and promotions.  Replaces lost player cards. Distributes promotional items in accordance with guidelines. Responsible for selling retail essential items as requested by guests. Develops and maintains thorough knowledge of player tracking system. Maintains thorough knowledge of marketing, events and promotions. Assists customers with their redemption of daily transactions. Notifies management of any technical problems in player card system.  Maintains daily inventory of Player Club daily items redeemed.  Develops positive relationships with our casino customers in order to maximize return visits. Assists in various promotional activities of the Marketing Department, as requested.  Assists in planning and preparation for marketing events. Investigates and resolves customer problems. Ensures compliance with all regulatory controls and the Pennsylvania Gaming Control Board. Authorized to extend complimentary services in accordance with the approved comp matrix.


High school diploma or equivalent.  Two years minimum experience in related field of business.  Must qualify for and maintain licensure as required by Pennsylvania Gaming Control Board.  Must have thorough knowledge of approved Responsible Gaming Program.

Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled
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