Come "grow" with us!
We are looking for someone that excels in customer service to ensure our customers receive the best care
and experience. Only the best will do!
Position Type: Full Time
30+ hours/week- Evenings and Weekends Required
Benefits available: Medical, LTD, STD, Vision, Dental, AFLAC Supplemental Insurance, Employee Discount
General Description: Responsible for answering and
transferring all incoming phone calls, customers care: in person, by phone, or
email providing responses to product/service inquiries, placement of special
orders, refunds, or exchanges, opening and distribution of mail, and resolution
customer of complaints. Must have excellent communication and listening skills.
Job Functions: The
customer is always the priority.
every customer with a smile, direct eye contact (verbally if possible)
all items, verify screen to ensure they scanned properly.
apply coupons, discounts, or other offers to customer purchases
all merchandise to ensure the products are safe in transport
duties as necessary to ensure Customer Service department and area is neat and
multiple phone lines effectively, transfer calls as needed to the appropriate department
customers issues and identify method of resolution to ensure customer satisfaction
and distribute all mail daily by noon
POS and Eagle Browser software
to work well with customers, co-workers, and management
multitasking and organizational skills
be able to stand for 8+ hours, sit, kneel, twist, turn, reach over your head,
and lift a minimum of 30 lbs., withstand varying temperatures and humidity
to work any shift as assigned/needed to fill scheduling gaps
skills- ability to accurately count money
customer issues in a professional manner
dissatisfied customer matters, work to attain an amicable solution
knowledge/experience with POS and Microsoft
Must have minimum of HS Diploma/GED
Retail Customer Service Experience 2+ years