Manager of Retail Operations
ArtsQuest Bethlehem, PA Competitive Pay and Benefits Based on Experience

Manager of Retail Operations

 Reports to:                              Director of Marketing              

 Direct Reports:                       Retail Merchandise Coordinator, Retail Merchandise Assistants

 Position Overview:

Manages the overall retail operations of ArtsQuest; merchandising, purchasing, inventory management, e-commerce; generating and growing retail revenue for a 501(3)c non-profit organization. Responsible for partnering with the marketing team to deliver branded merchandise to other retail outlets; with sponsorship to consign our partners’ branded merchandise in our stores; with development to explore fundraising opportunities; partnering with visual arts and glass to assist in growing retail and commissions; and with other internal departments to develop additional revenue sources via our online storefront and year-round store.

 Job Responsibilities:


  • Oversee operations, marketing and merchandising of multiple retail outlets, including pop-ups at festivals and events; design and display layout, POS systems management, etc.
  • Year-round retail operations of the Visitor Center store located at SteelStacks.
  • Work with other teams to develop new ideas for revenue generation in order to grow the business; identify the “next big thing” regarding merchandise products and collectibles for all of ArtsQuest’s related brands and product lines including Bethlehem Steel.
  • Collaborate with marketing department on the creation of merchandise specific promotions.
  • Work with the marketing and public relations departments to coordinate product and model photos for use in promotions and in the online storefront.
  • Employee management; work with Human Resources to recruit and select customer focused staff; train and develop retail staff and volunteers; supervise, schedule, coach and monitor performance. 
  • Attend marketing, operations and programming meetings to explore revenue generating opportunities.
  • Assist other departments with the design, sourcing and purchasing of promotional products and items; coordinate with operations to order branded staff attire. 


  • Work with the marketing, operations, finance and IT departments to manage and grow our on-line retail storefront, making our brands accessible throughout the U.S. and across the globe.
  • Develop a streamlined process for fulfillment of customer orders; selection, shipping, etc. 
  • Review and update licensing procedures and agreements in conjunction with marketing. 


  • Grow wholesale and consignment program; develop and maintain working relationships with local and regional merchants for marketing opportunities and outside sales (pop-up shops, galleries, entertainment venues, grocery stores, museums, etc.)
  • Recruit, select, and coordinate (in conjunction with the Retail Coordinator) all retail vendors at all retail outlets, festivals and events, both internal and external.
  • Recruit, select, and coordinate performer merchandise vendors for festivals and events; coordinate inventory and account for all performer merchandise sold at all concerts/venues.  

Inventory Management/Budget

  • Work with the Director of Marketing and Finance to develop annual retail budget for all components of retail operations; staffing, purchasing, wholesale, fulfillment, etc. 
  • Work with finance department to conduct inventory reviews as needed.  

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills and Abilities Required:

  • 3+ years’ experience in retail operations/management of staff/scheduling/retail buying experience.
  • AS/BS Degree in Business Management or equivalent work experience. 
  • E-Commerce/Internet retailing and POS system experience; promotion, fulfillment; reporting, analysis, inventory control, CRM, etc.
  • Computer proficiency with Microsoft Office Suite (Word, Excel, Outlook). 
  • Experience creating or working with a budget and within budgetary constraints; an eye for detail and a head for numbers. 
  • Experience working with scheduling/time and attendance/payroll software a plus.
  • Ability to work long hours, evenings, weekends and holidays as required to support our business activities, festivals and events.
  • Exceptional customer relations skills; a willingness to go above and beyond to deliver complete customer satisfaction.
  • Experience leading a team is required; experience working with volunteers is a plus.
  • Exceptional interpersonal skills; ability to work as a team player and interact with all levels of the organization to accomplish goals
  • Must possess a valid driver’s license and reliable transportation to enable movement between all of our venues which are all within a mile of one another; ability to travel to other retail outlets throughout the greater Lehigh Valley and beyond.

 Physical Abilities Required: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate, either verbally and/or in writing. The employee frequently is required to stand and walk for extended periods of time; use hands to finger, handle or feel; and reach with hands and arms.
Ability to work inside, behind a desk, in a retail environment and outdoors in all types of weather conditions during festivals and events. The employee frequently is required to lift up to 25 pounds frequently, up to 50 pounds occasionally, with or without reasonable accommodation. 

Employee is frequently required to travel between our facilities, all within 1 mile of one another using reliable transportation as well. Employee may be required to travel offsite for business meetings as needed.  

Employee must have the ability to work for extended periods of time on a computer, talk on the telephone, kneel, stoop, bend, lift, push, pull, pinch, grip, reach over head, reach away from body, and perform repetitive motion tasks; talking, seeing, hearing, smelling, feeling (identifying objects by touch), depth perception and color vision; ability to work both indoors and outdoors in all types of weather as needed. 

The following qualities are desirable, but are not required:

·         A passion for the arts, music and cultural programs.

·         Experience working in a non-profit environment. 

Work Culture:

ArtsQuest has a culture of CARES; Creativity, Adaptability, Risk Taking, Evaluation and Sustainability; In order to be successful at ArtsQuest you must be willing and able to take ownership, and make significant contributions to the success of the organization:

  • We value a collaborative work style as well as the ability to work cross-functionally.
  • We not only work in an office environment in close vicinity with other staff members, across multiple buildings, we also work outdoors in all types of weather during festivals and events.
  • We sometimes work long and unusual hours, including evenings, weekends and holidays when necessary.

 Salary and Benefits:

A salary range has been established and will be discussed with qualified candidates. Salary will be commensurate with experience. Benefits include medical, term life, and disability insurance, as well as a 403(b) retirement savings plan. We offer a generous paid time off policy as well as discounts on select visual arts and education programs, concerts, comedy and cinema, festivals and events.


FLSA Status:  Exempt


ArtsQuest is an Equal Opportunity Employer



ArtsQuest is an EEO employer - M/F/Vets/Disabled
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