of Retail Operations
Reports to: Director
Retail Merchandise Coordinator, Retail Merchandise
the overall retail operations of ArtsQuest; merchandising, purchasing, inventory
management, e-commerce; generating and growing retail revenue for a 501(3)c
non-profit organization. Responsible for partnering with the marketing team to
deliver branded merchandise to other retail outlets; with sponsorship to
consign our partners’ branded merchandise in our stores; with development to
explore fundraising opportunities; partnering with visual arts and glass to
assist in growing retail and commissions; and with other internal departments
to develop additional revenue sources via our online storefront and year-round store.
operations, marketing and merchandising of multiple retail outlets, including
pop-ups at festivals and events; design and display layout, POS systems management,
retail operations of the Visitor Center store located at SteelStacks.
with other teams to develop new ideas for revenue generation in order to grow
the business; identify the “next big thing” regarding merchandise products and
collectibles for all of ArtsQuest’s related brands and product lines including
with marketing department on the creation of merchandise specific promotions.
with the marketing and public relations departments to coordinate product and
model photos for use in promotions and in the online storefront.
management; work with Human Resources to recruit and select customer focused
staff; train and develop retail staff and volunteers; supervise, schedule, coach
and monitor performance.
marketing, operations and programming meetings to explore revenue generating
other departments with the design, sourcing and purchasing of promotional
products and items; coordinate with operations to order branded staff
with the marketing, operations, finance and IT departments to manage and grow
our on-line retail storefront, making our brands accessible throughout the U.S.
and across the globe.
a streamlined process for fulfillment of customer orders; selection, shipping,
and update licensing procedures and agreements in conjunction with marketing.
wholesale and consignment program; develop and maintain working relationships
with local and regional merchants for marketing opportunities and outside sales
(pop-up shops, galleries, entertainment venues, grocery stores, museums, etc.)
select, and coordinate (in conjunction with the Retail Coordinator) all retail
vendors at all retail outlets, festivals and events, both internal and
select, and coordinate performer merchandise vendors for festivals and events; coordinate
inventory and account for all performer merchandise sold at all concerts/venues.
with the Director of Marketing and Finance to develop annual retail budget for
all components of retail operations; staffing, purchasing, wholesale,
with finance department to conduct inventory reviews as needed.
Please note this job description is not designed to
cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this position. Duties,
responsibilities and activities may change at any time with or without notice.
Knowledge, Skills and Abilities Required:
years’ experience in retail operations/management of staff/scheduling/retail
Degree in Business Management or equivalent work experience.
retailing and POS system experience; promotion, fulfillment; reporting,
analysis, inventory control, CRM, etc.
proficiency with Microsoft Office Suite (Word, Excel, Outlook).
creating or working with a budget and within budgetary constraints; an eye for
detail and a head for numbers.
working with scheduling/time and attendance/payroll software a plus.
to work long hours, evenings, weekends and holidays as required to support our
business activities, festivals and events.
customer relations skills; a willingness to go above and beyond to deliver
complete customer satisfaction.
leading a team is required; experience working with volunteers is a plus.
interpersonal skills; ability to work as a team player and interact with all
levels of the organization to accomplish goals
possess a valid driver’s license and reliable transportation to enable movement
between all of our venues which are all within a mile of one another; ability
to travel to other retail outlets throughout the greater Lehigh Valley and
Physical Abilities Required:
The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to
communicate, either verbally and/or in writing. The employee frequently is
required to stand and walk for extended periods of time; use hands to finger, handle
or feel; and reach with hands and arms. Ability to work inside, behind a desk, in a retail environment and
outdoors in all types of weather conditions during festivals and events. The employee frequently is
required to lift up to 25 pounds frequently, up to 50 pounds occasionally, with
or without reasonable accommodation.
Employee is frequently required to travel between our
facilities, all within 1 mile of one another using reliable transportation as
well. Employee may be required to travel offsite for business meetings as
have the ability to work for extended periods of time on a computer, talk on
the telephone, kneel, stoop, bend, lift, push, pull, pinch, grip, reach over
head, reach away from body, and perform repetitive motion tasks; talking,
seeing, hearing, smelling, feeling (identifying objects by touch), depth
perception and color vision; ability to work both indoors and outdoors in all
types of weather as needed.
The following qualities are desirable, but are not required:
A passion for the arts, music and cultural programs.
Experience working in a non-profit environment.
ArtsQuest has a culture of CARES;
Creativity, Adaptability, Risk Taking, Evaluation and Sustainability; In order
to be successful at ArtsQuest you must be willing and able to take ownership,
and make significant contributions to the success of the organization:
value a collaborative work style as well as the ability to work
not only work in an office environment in close vicinity with other staff
members, across multiple buildings, we also work outdoors in all types of
weather during festivals and events.
sometimes work long and unusual hours, including evenings, weekends and
holidays when necessary.
Salary and Benefits:
range has been established and will be discussed with qualified candidates.
Salary will be commensurate with experience. Benefits include medical, term
life, and disability insurance, as well as a 403(b) retirement savings plan. We
offer a generous paid time off policy as well as discounts on select visual
arts and education programs, concerts, comedy and cinema, festivals and events.
ArtsQuest is an Equal Opportunity Employer