Guest Service Agent
SpringHill Suites Vero Beach Vero Beach, FL 10.00

Job Description:

Guest Service Agent assists with all guest inquiries, guests checking in/checking out, taking reservations and processing payments.

What You Will Be Doing:

  • Interacts with all guests. The front desk agent will welcome our guest to the hotel and proceed with checking in the guest.
  • They will ensure they collect the guest's information required for their stay along with explaining hotel policies and procedures in a professional manner.
  • You will ensure that proper payment methods are collected along with recording any special requests from the guest.
  • You will promote and sell the hotel to guests.
  • You will follow set procedures on posting, charges, cashing checks, and refunds.
  • You will be constantly interacting with team members in a professional manner, assisting other departments with necessary information. 

Technical Requirements:

  • Excellent written and verbal skills. 
  • Excellent oral and communication skills.
  • Computer literate.
  • Ability to work in a team environment. 
  • Pleasant and helpful personality.
  • Must be able to work a full shift standing. Mats are provided for additional support.
  • Ability to multi-task and able to effectively resolve guest issues when they occur.
  • Must have a flexible schedule including availability on weekends and holidays.
SpringHill Suites Vero Beach is an EEO employer - M/F/Vets/Disabled
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