The Front Desk Manager is responsible formanaging the Front Desk staffin training, company culture and applicable software systems to enhance efficiency. Ensureour guests are provided with professional and friendly service.
Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.
Manage and train thefrontdesk staff.
Greetsand welcomes guests.
Assignsrooms and keys.
Answers the phone,booksreservations, assists inconciergeprocess, comes up with new solutions to improvefrontdesk process.
Sets weekly sales goals forfrontdesk.
Operates all aspects offrontdesk computer systems, including software maintenance, report generation and analysis, and simple configuration changes.
Maintains master key control.
Verifies that accurate room status information is maintained and properly communicated.
Anticipate and resolve guest complaints quickly, efficiently, and courteously.
Prepareshotelfor groupsand relays information to team members.
Checkscashiers and credit reports.
Run daily audits and make deposits ready for drops.
Ensure lodging and delivery of all message’s packages, and mail in a timely matter.
Make sure pantry is stocked andlookingneat daily.
Keepfrontoffice stocked and order supplies when needed.
Keepfrontdesk and lobby area clean and spotless.
Wears the proper uniform;requiresallfrontdesk members to wear the proper uniform.
All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.
Performsotherduties as directed.
Weekly attendancetoAlohaCulture Meeting.
This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.
This position operates in ahotel setting. This role routinely uses standard office equipment such as computers, phones and photocopiers.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may requireliftingof products weighing up to50pounds.
PHYSICAL ENVIRONMENTAL DEMANDS:
Stand- Over2/3rdof the time
Walk- Over2/3rdof the time
Sit- Under1/3rd of the time
Use hands to fingers, handle or feel- Over 2/3rd of the time
Reach with arms and hands- Over2/3rd of the time
Climb or balance- Up to2/3rd of the time
Stoop, kneel, crouch or crawl- Up to2/3rd of the time
Talk or hear- Over 2/3rd of the time
Lift minimum of 5lbs.-50lbs.- Over2/3rd of the time
Adherence to allpolicyand procedures delineated in theICONA Handbook
Position Type/Expected Hours of Work
This is a full-time position.This role requires forty, plus hours toinclude,nightsweekends and holidays.