Front Desk Manager


The Front Desk Manager is responsible for managing the Front Desk staff in training, company culture and applicable software systems to enhance efficiency. Ensure our guests are provided with professional and friendly service.  

Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. Manage and train the front desk staff. 

  1. Greets and welcomes guests. 

  2. Assigns rooms and keys. 

  3. Answers the phone, books reservations, assists in concierge process, comes up with new solutions to improve front desk process. 

  4. Sets weekly sales goals for front desk. 

  5. Operates all aspects of front desk computer systems, including software maintenance, report generation and analysis, and simple configuration changes. 

  1. Maintains master key control. 

  2. Verifies that accurate room status information is maintained and properly communicated. 

  3. Anticipate and resolve guest complaints quickly, efficiently, and courteously. 

  4. Prepares hotel for groups and relays information to team members. 

  5. Checks cashiers and credit reports. 

  1. Run daily audits and make deposits ready for drops. 

  2. Ensure lodging and delivery of all message’s packages, and mail in a timely matter. 

  3. Make sure pantry is stocked and looking neat daily. 

  4. Keep front office stocked and order supplies when needed. 

  5. Keep front desk and lobby area clean and spotless. 

  1. Wears the proper uniform; requires all front desk members to wear the proper uniform. 

  2. All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations. 

  3. Performs other duties as directed. 

  4. Weekly attendance to Aloha Culture Meeting. 


  1. Communication Proficiency. 

  2. Guest Focus. 

  3. Stress Management/Composure. 

  4. Thoroughness. 

  5. Organizational Skills. 

  1. Time Management. 


Supervisory Responsibility 

This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.  


Work Environment 

This position operates in a hotel setting. This role routinely uses standard office equipment such as computers, phones and photocopiers.  


Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require lifting of products weighing up to 50 pounds. 



  • Stand- Over 2/3rd of the time 

  • Walk- Over 2/3rd of the time 

  • Sit- Under 1/3rd of the time 

  • Use hands to fingers, handle or feel- Over 2/3rd of the time 

  • Reach with arms and hands- Over 2/3rd of the time 

  • Climb or balance- Up to 2/3rd of the time 

  • Stoop, kneel, crouch or crawl- Up to 2/3rd of the time 

  • Talk or hear- Over 2/3rd of the time 

  • Lift minimum of 5lbs.- 50 lbs.- Over 2/3rd of the time 

  • Adherence to all policy and procedures delineated in the ICONA Handbook 


Position Type/Expected Hours of Work 

This is a full-time position. This role requires forty, plus hours to include, nights weekends and holidays. 



No travel is expected for this position. 


Required Education and Experience 

  1. Associate degree

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