Program Manager

PLEA Community Services Society of BC Abbotsford, BC $86465.93 per year

PLEA Community Services is currently seeking a Full-Time Program Manager for our FolkStone teams. The proposed start date is May 3, 2021. The position is excluded from union membership.

PLEA's Program Managers are responsible for managing integrated services that meet the full range of needs presented by program participants and residents, and their families/caregivers in the communities served. The Program Manager manages referrals and intake, provides clinical and case supervision, hires and supervises staff and contracted services, ensures service quality, determines priorities and allocates resources. 

Please submit a resume and cover letter referencing competition number 2021010PM1. Closing date for Internal Applications: Friday, March 19, 2021, at 4:30 PM. If the position is not filled internally, it will remain open until filled.

Key Duties and Responsibilities:

  1. Supports and supervises staff to ensure an integrated and highly skilled team approach to providing services. Provides effective leadership regarding service objectives and the practical assistance required to achieve them. Facilitates educational opportunities and provides professional development guidance.
  2. Ensures consistent and thorough case planning in accordance with the principles of Integrated Case Management, accountability to referring authorities and compliance with PLEA, government and accreditation policies by staff in the provision of appropriate combinations and sequences of support and supervision services.
  3. Provides clinical, policy, technical and practical guidance to staff, volunteers, Family Caregivers, sessional professionals and others who support, supervise and assist the program participants and residents served, and their families/caregivers.
  4. Recruits and hires staff within the complement authorized by the Program Director, including interviewing, selecting and orienting new employees. Reviews employee performance and initiates remedial and corrective action as required. Determines and administers disciplinary processes, responds to non-culpable performance issues, and responds to employee misconduct, up to and including discharge.
  5. Plans and manages the provision of designated services for the communities assigned, ensuring effective delivery in accordance with service objectives and within the approved budget, and oversees the implementation of new services.
  6. Develops appropriate standards and mechanisms for accountability in accordance with the policies and goals established by the Program Director, and ensures adherence to standards established by government and accreditation agencies.
  7. Ensures that accurate program and program participant/resident records (e.g. data for individual services and case recording) are maintained and that confidentiality is a priority. Ensures that all pertinent documentation is accurate, complete and in compliance with PLEA's policies and procedures.
  8. Determines service, resource and operational priorities and requirements within the responsibility area and develop comprehensive plans and strategies to meet identified needs.
  9. Develops and maintains effective working relationships with referring authorities, formal and informal supports within the community and other key stakeholders. Collaborates with others in developing community capacity and practical support for the program participants and residents served, and their families/caregivers that are responsive to their needs. Attends inter-agency meetings and participates in various initiatives that are based in the community.
  10. Recommends long-range plans and objectives for the responsibility area and provides recommendations to the Program Director on service issues arising within the community or with implications across the agency.
  11. Conducts incident and complaint investigations, and provides emergency response to agency staff and Family Caregivers, including after-hours on-call coverage.
  12. Develops funding proposals and bids. Participates in confidential contract negotiations with the government and other funders on behalf of the agency.
  13. Participates in collective agreement negotiations on behalf of the Employer.
  14. Participates in the development of Employer bargaining proposals and reviews and comments on union bargaining proposals. Represents the Employer on joint committees with the Union.
  15. Conducts special studies and research, makes presentations, and facilitates continuous learning sessions. Maintains up-to-date knowledge of emerging trends and developments relating to persons served, the provincial justice system, child welfare, and health systems in BC and elsewhere.
  16. Adheres to all policies and procedures established by PLEA, and meets the performance expectations of the position in a manner that demonstrates compassion and respect for all persons served. Exercises the responsibilities of the position in a manner consistent with the philosophical approach and style of the program.
  17. Performs other related duties as required.


  1. A Master's level university degree in the social sciences or human services or a related discipline.
  2. A professional designation or license of Registered Clinical Counsellor (RCC), Registered Nurse (RN), Registered Psychiatric Nurse (RPN) or Registered Social Worker (RSW), with current and active registrant status, is required. 
  3. Three (3) years of recent experience supervising staff, providing leadership, and managing community-based programs and services; or an equivalent combination of education and experience. 
  4. At least ten (10) years experience in providing direct services to youth and adults who are at risk and their families/caregivers, including work with youth involved in the criminal justice system.
  5. Sound knowledge of PLEA programs, government and accreditation standards, applicable legislation and policies, the principles of community development, best practices with respect to providing services to youth and adults at risk and families in their communities, the provincial justice system, child welfare and health systems, other community support services for the persons served and other related organizations and agencies.
  6. Sound understanding of the culture in which the agency operates, the mandates of contracting and referring authorities, and the ability to work effectively in a multidisciplinary environment.
  7. Proven ability to provide effective leadership, and apply sound organizational, analytical and administrative skills.
  8. Demonstrated proficiency in Microsoft Windows, Microsoft Office, and databases.


  1. Satisfactory Criminal Record Clearance.
  2. Must possess a valid Occupational First Aid Level 1 Certificate or be willing to obtain one prior to hiring.
  3. Use of Personal Vehicle. This position requires travel in the Lower Mainland, the Fraser Valley, the Northwest Territories and Yukon.
  4. A valid B.C. driver's license (Class 5 or Class 7), and a suitable driver's abstract. 
  5. The usual hours of work in this position are based on a Monday to Friday flextime scheduling arrangement of 37.5 working hours per work.
  6. Documentation that the applicant is legally approved to work in Canada.

Note: PLEA conducts primary source verification of applicant's credentials including education, training, work history, and licensure.

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