Housekeeping Supervisor (ref 9042)

Kelowna, BC Full-time $18.00-$20.00/hour

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you!

We are on a bus route, with a stop just outside of the hotel, and are offering temporary shared accommodation. We also pickup our employees from the bus loop at UBCO! This position currently pays $18.00-$20.00 per hour, plus discounts on Food & Beverage, Hotel stays, and Marina activities at our sister properties!

This is a full time opportunity. Weekend availability is preferred. 

What we offer: 

  • Staff Accommodation
  • Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points by Sheraton Kelowna Airport).
  • World-wide accommodation and dining discounts with Hilton brands.
  • An excellent work environment, with a focus on staff recognition, teambuilding and an atmosphere of growth and development.
  • Internal growth and a culture of promotion from within. Supervisor and Management positions open to internal applicants for four hotels within Kelowna.

Position Summary:

To assist the Housekeeping Manager in ensuring the smooth and consistent operation of housekeeping and the highest standards are met and maintained, service is attentive, friendly, efficient, and courteous. 

Primary Responsibilities:

  • Ensure policies and procedures are followed consistently through daily operations;
  • Inspect guest rooms ensuring the highest possible cleaning standards are met;
  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed;
  • Handle guest concerns and react quickly, logging and notifying the proper areas;
  • Actively participate in daily briefing, daily warm up and department meetings;
  • Ensure Room Attendants are informed daily about priorities in their section;
  • Builds and contributes to a service culture that is characterized by empowered guest service specialists, providing engaging service and creating memorable experiences;
  • Proactively address any day-to-day operational concerns, determining appropriate solutions and actions to be taken;
  • Comply with all safety regulations of assigned tasks, while ensuring a clean and safe working environment;
  • Actively participate in the hotel health and safety program. Ensure that all associates are familiar with and in compliance with WHMIS and Health & Safety policies and procedures;
  • Assist in the day to day operations of housekeeping including: scheduling, planning, work load, delegating tasks and communication across departments;
  • Assist with training, introduction of new team members and performance management;
  • Cleaning rooms, public areas, and all other jobs as required by the housekeeping department;


  • Previous housekeeping experience is required;
  • Previous supervisory experience in a similar environment will be an asset, with a proven ability to provide professional, friendly and engaging service;
  • Good computer literacy (experience and proficiency in MS Word, Outlook and Excel);
  • Strong interpersonal and problem solving abilities;
  • Detail oriented, organized and focused on quality;
  • Highly responsible and reliable, demonstrating initiative as required;
  • Proven ability to perform under pressure in a fast-paced, team-based environment;
  • Excellent communication skills, both verbal and written
  • Highly organized and effective time management skills;
  • Available to work varied shifts: days, weekends and holidays;

Please visit our careers page to see more job opportunities.

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