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GENERAL DEFINITION OF WORK:
Performs difficult technical work participating in the
dispatching and coordination of public safety and related equipment and
personnel to emergency and non-emergency requests for service; does related
work as required. Work is performed under the general administrative
supervision of the 9-1-1 Operations Supervisor.
Supervision is exercised: none.
The successful candidate will be resilient and welcoming to change and will be
able to foster a work environment of collaboration and teamwork.
ESSENTIAL FUNCTIONS/TYPICAL TASKS:
Serving as part of the operations team in the Regional Emergency
Communications Center; participating in receiving, classifying, processing and
dispatching all emergency and non-emergency calls for service utilizing NG-911,
business telephone system, computer-aided dispatch, and other computer-related
of radios, telecommunications equipment recording devices, computer
terminals, and records procedures
and maintains a strong working knowledge of procedures and policies.
situational awareness of local, regional, state and national emergencies,
weather events, mutual aid status, major incidents, planned events, etc.
Notifies command staff and other personnel as indicated and in accordance
with various policies. Participates in other emergency management
functions as assigned.
various cloud, web, and pc based applications. Supervisors will be
required to maintain a detailed knowledge of the operations of all systems
and be able to perform basic troubleshooting.
emergency and non-emergency calls determine the location and nature of the
call and dispatch appropriate personnel and equipment.
caller's location utilizing maps and other graphical interfaces.
and transmits messages by radio and maintains radio log on shift work.
reports, makes entries into databases and logs.
the TDD interface to receive calls for the hearing impaired
varying shifts and flexible schedules.
CCTV and other camera systems.
active maps to determine unit locations and proximity to incidents.
hours worked in schedule and payroll software.
on and implements new equipment and procedures.
in court or answers court and police inquiries as directed.
training and mentorship to new communications personnel.
related tasks as required.
This work may require the exertion of up to 10 pounds of force occasionally
and a negligible amount of force frequently or constantly to move objects; work
requires reaching, typing, grasping, and repetitive motions; vocal
communication is required for expressing or exchanging ideas by means of the
spoken word, and conveying detailed or important instructions to others
accurately, loudly, or quickly; hearing is required to perceive information at
normal spoken word levels, and to receive detailed information through oral
communications and/or to make fine distinctions in sound; visual acuity is
required for preparing and analyzing written or computer data, operation of
motor vehicles or equipment, determining the accuracy and thoroughness of work,
and observing general surroundings and activities, interpreting map data and
monitoring various camera systems and status lights.
knowledge of the methods of operating the communications system.
knowledge of radio and teletype procedures, including Open Fox and CJIS.
knowledge of the geography of the member towns and neighboring towns and
location of important buildings.
to type at a reasonable rate of speed and record notes and narratives
without the use of pen/paper.
and demonstrative knowledge of the use and application of MS Office Suite
and electronic mail systems ability to speak distinctly.
to operate all communications equipment; ability to solve problems within
scope of responsibility.
to deal courteously with the general public under stressful conditions.
to establish and maintain effective working relationships with associates.
to work up to 16-hour shifts without degradation of performance.
able to remain calm and perform during crisis situations.
to multitask during high-pressure and complex situations.
to work all shifts including during inclement weather, nights, holidays,
weekends, and crises. This position is considered
"essential" and employees are required to report to work
regardless of weather conditions or other adversity.
to perform multiple tasks in a high tempo, high-security communications
All candidates will be required to pass a detailed background
investigation prior to employment. Additionally, all candidates must have the
ability to obtain a CJIS certification as a condition of employment. Successful
candidates shall have unimpeachable moral character and no history of CJIS,
PII, HIPAA or other related security violations.
EDUCATION AND EXPERIENCE:
Any combination of education and experience equivalent to
graduation from high school supplemented by specialized telecommunications
training and considerable experience as a Communications Operator, dispatcher
or related profession.
Candidates who are considered for employment must successfully
pass a comprehensive background investigation; failure to pass or refusal
to participate in a background check/investigation, in whole or in part, will
result in a candidate being disqualified from employment by the District.
All trainees will be required to successfully complete a
initial training program as a condition of employment. Candidates may be required to work an initial per-diem schedule for training. All candidates
must acknowledge the requirement for completing the part-time training
program. This position is not eligible for benefits while the member is
in a non-full-time status.
The District an equal opportunity employer and all
qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status, protected
veteran status, gender identity, sexual orientation, pregnancy, and
pregnancy-related conditions, or any other characteristic protected by law.
The District accommodates the needs of all physically challenged
or disabled people by all reasonable means in accordance with the Americans
with Disabilities Act.