Receptionist

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Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation.  

Our values of advancing equitable access, elevating all voices, and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.   

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.  

WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference. 

About WCAC Early Education and Care Programs 

Through our Healthy Families, Early Head Start and Head Start Programs, WCAC provides a continuum of early education and care programming for families throughout Southern Worcester County prenatally through Kindergarten enrollment. We strive to support positive parent/child interactions through developmentally appropriate curriculum and activities for the whole family to participate in.

We currently operate two Head Start Centers, one in Southbridge operating 8 classrooms and the other in Webster with 4 classrooms. Both centers are licensed through EEC, accredited through NAEYC, and QRIS rated level 3. Head Start prepares pre-school aged children for school by offering center-based safe and fun education programs which incorporates learning and social/emotional skill development.  Children learn the “Kindergarten readiness” skills they need to do well in school. Families receive the support they need to meet and advocate for the needs of their children.  

WCAC’s Head Start program is seeking a Receptionist to be the face of WCAC’s Head Start site in Southbridge, greeting parents, children and visitors in addition to providing administrative and clerical support for the center. 

This is a full time (37.5 hrs) year-round position offering an excellent benefit package including health, dental, vision, life, 403(b) retirement plan with Agency contribution, flexible spending account, paid holidays, vacation, personal and sick time.

Qualifications:

  • High School Diploma or HiSET equivalency.
  • Advanced knowledge of computers, including Microsoft Office. Ability to learn Agency database, Childplus.
  • Prior office experience required.
  • Ability to work independently.
  • Good written and oral communication skills.
  • Good organizational skills.
  • Ability to multi-task and handle interruptions throughout the day and remain on task.
  • Ability to work effectively with a diverse population.
  • Ability to speak Spanish a plus.
  • Current physical within one year prior to hire and Mantoux test required per DEEC. MMR vaccinations up to date or positive titers. Then mandatory physical every two years after. Hepatitis B (optional).
  • Ability to successfully complete a CORI/SORI/DCF review annually.
  • First Aid and CPR Certificates.
  • Physical ability to perform the job with reasonable accommodation including: ability to lift up to 50 pounds, moving furniture and light housekeeping, and the ability to see and hear with reasonable accommodation.

Duties & Responsibilities:

  • Maintain the professional appearance and demeanor of front office at all times.
  • Perform clerical duties to include filing, data entry, making copies, faxing documents, etc. 
  • Answer telephones, direct calls, take messages, answer program questions and document conversations.
  • Monitor the Head Start entrance to the building via video surveillance and unlock the door for parents and visitors, following all safety protocols.
  • Greet parents and visitors and direct them to their destination in courteous manner.
  • Maintain up-to-date telephone and mailing lists of Head Start/Early Head Start staff and sites.
  • Collect and Distribute mail daily. Apply postage on all out-going mail and deliver to post office. Track postage spending.
  • Responsible for the ordering, taking inventory, documenting delivery and storage of all maintenance and office supplies. Gather and distribute supplies.
  • Maintain copy machines and other office machines, purchasing toner and supplies.
  • Track usage of site and program keys in cooperation with Site Supervisor.
  • Maintain monthly wall calendars with events, conference room schedule, and meetings.
  • Translate or check translations as needed. Proof read documents in English and Spanish.
  • Perform data entry services for Head Start/Early Head Start using Microsoft Office and database programs including, Childplus. Data entry may include:
    • Weekly child attendance for all sites
    • Intake information (Scan intake applications and attach to Childplus)
    • Health information
    • USDA reporting, and
    • Information on in-kind donations.
  • Enter and track staff information such as: staff physicals, credentials, CORI result dates, CPR/First Aid certifications, and other trainings, etc.
  • Create a vendor contact and community resource list for services in Childplus.
  • Assist staff with any questions regarding the use of Childplus or other computer software.
  • Assist HS Office Administrator with the ordering and creating service agreements as needed. 

Send cover letter and resume specifying position via email to hr@wcac.net or to the Human Resource Department, Worcester Community Action Council, 484 Main St, #200, Worcester, MA 01608. 

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.

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