Night Audit

Soul Community Planet Colorado Springs, CO
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SUMMARY:

            The Night Audit Soul Sherpa is primarily responsible for auditing daily revenues for accuracy. S/he is responsible for maintaining an efficient and effective flow of information with guests, Team Members, managers, housekeeping, and other departments within SCP. S/He will promote a safe working environment and quality service to create a fun and unique experience for the guest. The Soul Sherpa will work with all of the SCP Family to ensure maximum efficiency while upholding an enthusiastic and friendly environment. The Soul Sherpa shall strive to provide exceptional service to guests at all times. S/he will be responsible for exemplifying the Soul Community Planet culture.

 

ESSENTIAL JOB FUNCTIONS:

  • Signs in and is ready to work on time with a smile and enthusiastic attitude
  • Always dressed within guidelines and wearing SCP button.
  • Complete daily set up procedures
  • Maintains both positive attitude and charming environment toward and for guests.
  • Answer the telephone as needed.
  • Respond to guest inquiries with a positive attitude
  • Process and deliver messages for guests with a smile
  • Respond to special requests
  • Book reservations with additional special notes for each guest
  • Provide guidance to guests on hotel events, food truck options, and all local hot spots.
  • Monitor the open tables/seating in living room and study for empty and cleaned tables.
  •  Bus tables as needed
  • Works cooperatively with all other team members to assure smooth operations.
  • Assists in bar and living room clean up.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain complete knowledge at all times of:
  • All hotel features/services, hours of operation.
  • All room types, numbers, layout, decor, appointments and location.
  • All room rates, special packages and promotions.
  • Daily house count and expected arrivals/departures.
  • Room availability status for any given day.
  • Scheduled in-house group activities, locations and times.
  • All hotel and departmental policies and procedures.
  • Resolve guest complaints, ensuring guest satisfaction by always going above and beyond
  • Have complete knowledge of OPERA, Zingle and Zaplox systems post company training.
  • Ensure that current information on rates, packages and promotions is available at the Front Desk.
  • Inspect, plan and ensure that all materials and equipment are ready for all situations
  • Monitor the hotel front entrance and greet each patron at the door if applicable
  • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
  • Monitor communication logs and ensure that guest requests are followed up within specified time frame.
  • Ensure timely and accurate completion of projects.
  • Maintain a neat and presentable front desk area.
  • Monitor and ensure that express check-outs are processed through the system.
  • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
  • Assist guests with reports of lost/stolen articles, following hotel policy.
  • Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.
  • Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest accounts.
  • Complete and transmit daily management and accounting reports and supporting documents.
  • Prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
  • Act as a hotel liaison during night hours.
  • Act as Manager on Duty.
  • Performs all 7/28 side work.
  • Obtains the MOD’s approval prior to signing out.
  • Performs other related duties as assigned by any MOD.

 Associate is held accountable for all duties of this job and other duties as assigned.

EXPERIENCE & EDUCATION:

  • High school diploma or equivalent
  • Two years customer service experience required
  • Neat, clean, person with strong desire to create a unique experience
  • Highly organized and detail-oriented
  • Exceptional guest-focus
  • Previous experience with Windows, Office, and Opera or similar property management system preferred
  • Problem solving and reasoning skills
  • Fluency in other languages beneficial

 

JOB REQUIRMENTS:

  • Must be a United States citizen or possess a valid work permit
  • Must be able to read and speak English
Soul Community Planet is an EEO employer - M/F/Vets/Disabled
OR
 
 
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