Family Support Advocate

Worcester Community Action Council Inc Southbridge, MA $16.00 per hour

Worcester Community Action Council (WCAC) is seeking a full time Family Support Advocate to work in our Healthy Families program. WCAC's Healthy Families program is based in Southbridge, MA and serves Southern Worcester County. Healthy Families partners with first-time parents to provide coaching and support from pregnancy through the child’s third birthday. The successful candidate will be responsible for providing program participants with home visits, advocacy, support, assistance, and education to help them achieve optimal health, development, family stability, and function in their communities in accordance with a participant generated family goal plan. This person will co-facilitate groups and events when needed and trained to do so.  

Duties and Responsibilities:

  • Maintain caseload up to twenty participants, with a maximum case weight of thirty.
  • Work with each participant family to coordinate services, report observations, and seek instruction and guidance specific to each family’s needs.
  • Educate participant families about the importance of early and continuous prenatal care and positive habits to enhance pregnancy outcome and the stages of pregnancy.
  • Educate families on infant, toddler and adolescent development, family health and nutrition as well as self-sufficiency and safety.
  • Assist parents and family members in learning effective interaction and parenting skills with infants and toddlers through positive role modeling and providing current information on relevant topics for the parents.
  • Support young parents in their social, environmental and health needs by identifying services, community resources and informal networks.
  • Assist participant families to identify their individualized goals and objectives and how to plan for successful achievement of their plan. Help them to identify barriers and solutions to self- sufficiency.
  • Support parents as they learn to parent through daily living.
  • Assist participant families to learn parental coping strategies, and to expect realistic accomplishments of their child based on their child’s developmental stage.
  • Make the necessary referrals to appropriate services, with participants’ consent, such as Early Intervention, when ASQ scores are low.
  • Assist with preparation, facilitation, and co-facilitation of group sessions. Provide child care for participant group sessions as assigned.
  • Coordinate transportation for participants to attend group programs and events if pre-approved.
  • Participate in case conferences and coordination, bi-weekly team meetings, and individual weekly supervision.
  • Identify new referral sources and recruit new participants for program through community outreach and collaboration with other human service providers.
  • Provide referral assistance for families contacting the program who do not meet the criteria for Healthy Families of Southern Worcester County. This includes providing referrals to other Healthy Families programs as well as to appropriate program and agency affiliations.
  • Maintain and track participant program contacts by completing required forms and entering accurate data into the PDS (Participant Data System) computer tracking system within CT timeframes, and from a strength-based perspective.
  • Promote cultural awareness and diversity practices within the program and the agency.
  • Respect and maintain confidentiality of all participant information.


  • Minimum High School Diploma or HiSET equivalency. Associate’s degree preferred.       
  • Experience working with infants, toddlers, adolescents, and young families.
  • Experience working with adolescents in one-on-one and group settings.
  • Experience working with diverse populations.
  • Ability to demonstrate empathy and advocacy for participants.
  • Demonstrated ability to establish supportive, non-judgmental relationships with others.
  • Expressed desire and motivation to provide home visiting services to infants, toddlers, adolescents, and families.
  • Ability to speak Spanish, preferred.
  • Excellent verbal and written communication skills.

Special Certification or Documentation:

  • Ability to successfully complete a CORI review biannually.
  • Valid driver’s license and reliable transportation.
  • Physical requirement, ability to climb stairs and lift up to 40lbs.
  • Flexible schedule to accommodate program and family’s needs.
  • Complete all required Children’s Trust (CT) and agency orientation and training.            

Send cover letter and resume specifying position via email to Deadline to apply is April 16, 2021.

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.  

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