Sales/Customer Experience Lead – FAO Schwarz
Story so far Founded in 1862, F.A.O Schwarz is one of the oldest and most
iconic toy retailers in the world. Frederick August Otto Schwarz dreamed of a
marvelous, bountiful emporium full of extraordinary, one-of-a-kind toys from
all over the world. His dream became a reality, and as one of America’s oldest
brands, we have provided this wonder to families for more than 150
Vision is that we passionately curate an ever-evolving World of Wonder brought
to life through our extraordinary people, experiences and products to create
everlasting memories for all.
drive quality and innovation, offering one-of-a-kind playthings and creating
cherished memories for generations of children. We are more than a toy
store. We are a place where toys come to life.
have mastered the art of showmanship and grand merchandising, and we are
pioneers of crafting the concept of in-store experiences which are driving the
future of retail today.
Do what you love and love what you do.
Make the first move.
Do the right thing, even when no one is looking
Support each other, win as a team
Roll with the Punches!
Be BOLD and go BEYOND
sales/customer experience lead train, coach and develop associates in all
selling areas of the store to drive customer service and sales. The
sales/customer service lead will also be involved in merchandising, visuals and
operations to ensure effective execution of all functions within the store.
Responsibilities and Expectations
· Understand sales goals, plan and
execute daily/weekly workload to deliver on KPI goals and customer experience
· Ensure consistent store appearance to
ensure that store is in-stock, merchandised per visual standards and signed
correctly. (This Includes Cash wraps and Schweetz)
monitor daily attendance, staff breaks, and zone assignments
· Establish clear goals and
expectations and hold team members accountable to expectations.
· Work schedule that aligns to customer
and business needs
· Drive company’s value-based behaviors
(Lead by example)
· Maintain teamwork, supportive and collaborative environment
between team members.
· Train and develop team to ensure high levels of customer
satisfaction are being met and that the team is knowledgeable of all products
· Ensure that all demonstration and experiences are actively
ongoing and be executed according to FAO standards
all company policies and procedures and ensure that store team is knowledgeable
Must be able
to speak professionally and be professionally silly
· Promote a fun, energized and comfortable
atmosphere for customers
creative problem-solving skills to drive customer service
all safety and compliance guidelines
· All other duties based on business
Minimum 2 years of Customer Service/Sales Lead experience in a retail
Ability to move and/or lift push and pull over 25 pounds
A sense of whimsy, a nostalgia for toys, and a fondness for the FAO
Excellent collaboration, communication, time management, adaptability,
drive for results, influence for impact, analytical, and interpersonal skills
· Proven ability to lead
and remain positive, resilient, adaptable, and succeed in a fast paced, public
facing retail environment
· Must be able to work,
days, nights and weekends.
A BIG Smile!
job description and other aspects of the job listed on this job posting should
not be construed to contain every function/responsibility that may be required
to be performed by an associate in this job. Associates are required to perform
other related functions as assigned.
Why You Should Work for Us
encourage a sense of whimsy, wonderment, play, and an engaging and theatrical
never treated like a number or task; you’ll look forward to coming to
work every day to see your friends
opportunities are everywhere
Schwarz is an equal opportunity employer and
complies with all applicable federal, state, and local fair employment
practices laws. FAO Schwarz strictly prohibits and does not tolerate
discrimination against employees, applicants, interns, or any other covered
persons, on the basis of age, race, color, religion, creed, national origin
including ancestry, ethnicity, sex including pregnancy, gender identity, and
transgender status, gender, physical or mental disability, including gender
dysphoria and similar gender-related conditions, alienage or citizenship
status, military status, including past, current, or prospective service in the
uniformed services, genetic information, predisposing genetic characteristics,
marital status, partnership status, domestic violence victim status, familial
status, actual or perceived sexual orientation, unemployment status, caregiver
status, credit history, salary history, or any other category protected by
applicable federal, state and local laws, with respect to hiring, promotion,
discipline, firing, compensation, benefits, or other terms, conditions or
privileges of employment.
need a reasonable accommodation in the application or hiring process, or during
the course of your employment, please contact Site Human Resource Manager or
Flagship Store Director at firstname.lastname@example.org.