Assistant General Manager - Prince Resort

SHROFF INVESTMENTS, INC North Myrtle Beach, SC
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*****$500 Sign on Bonus!!*****

The person in this position reports directly to the General Manager and is responsible for establishing and managing the Hotel daily operations. This involves coordinating the activities of the Front Desk, Engineering and Housekeeping departments.  Works with Department heads to ensure that all guest needs and concerns are properly addressed. Participate in business planning and review activities to ensure the financial wellbeing of the Property.

 Provide leadership to all departments by reviewing schedules and conduct training; prepare and communicate performance expectations of resort management and guests; Assign duties and observe performances to ensure adherence to Hotel policies; conduct periodic feedback and performance review sessions; establish employee recognition rewards/events; and when necessary, take disciplinary actions. Resolve front desk discrepancies (financial, reservation, etc). Orders and track vouchers/show attractions.  Hold weekly meeting with Staff.

Work with guests to resolve problems by suggesting and applying mutually agreeable solutions. Assist guests in making, changing, and canceling reservations. Register guests into and out of resort. Assist in developing walk-in rates for last minute bookings. Provide information in person and by telephone regarding resort services. Work directly with Housekeeping and Engineering to ensure that all guest requests are met in a timely and correct fashion. Work with the Sales Manager to negotiate group rates and actively participate in the yield management program. Attends regular staff meetings and perform special projects as needed by General Manager

 *Bonus - $250 after 30 days of employment and $250 after Labor Day if employed still.

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