Assist the General Manager in the
overall management responsibility for the operation of the hotel including team
member relations, guest service, profitability, product quality, and compliance
to Sprague Hotel Developers and franchise standards. Assist with managing guest rooms, restaurant
and related areas. Will assist with operations
of the hotel to achieve excellent customer (guests, employees, corporate and
owners) satisfaction and quality service while meeting/exceeding financial
goals. The major areas of
responsibility/management include: the front office, guest services,
housekeeping, maintenance, and F&B.
AGM must complete all required training in the time specified by the
franchise and Sprague Hotel Developers.
and manage in the hiring, training,
motivate, coach and counsel, resolve problems, provide open
communication, discipline as appropriate with employees.
2. Resolve customer complaints as appropriate to
maintain a high level of customer satisfaction and quality.
3. Orients and trains new associates.
4. Conducts ongoing training of associates to
increase job knowledge and skill level.
Coaches associates to encourage positive
behaviors and correct negative behaviors.
Promotes teamwork and associate morale.
Monitors service trends by speaking with guests,
reviewing written guest comment cards and guest tracking information to ensure
service standards are achieved.
Resolve all service issues via written
communication or phone calls to the satisfaction of the guest.
Performs hands on duties as needed to deliver
10. Covers shifts as necessary.
11. Has understanding and can apply effective revenue
management techniques to maximize revenues.