Senior Manager, IT & Infrastructure


Job Title:  Senior Manager, IT & Infrastructure

Status:  Permanent, Full Time (37.5 hours per week)

Date Posted:  July 21, 2022

Closing Date:  August 2, 2022 at 4pm


DIVERSEcity Community Resources Society is seeking a dynamic Senior Manager, IT & Infrastructure to provide leadership and vision for IT services for the organization. Reporting to the Director, Innovation & Sustainability, the Senior Manager, IT & Infrastructure, is responsible for collaboratively working to enhance and develop IT services, policy, procedures, and workflows for the organization that ensure excellence in all aspects of service delivery and accountability to community. 

You are adaptable and able to navigate complexity. You are resourceful and proficient in scoping and bringing new projects to life – highly skilled in project leadership and management. You deliver on your workplans while handling and preparing for uncertainty, and to work successfully with a wide array of diverse internal and external stakeholders. 


1.1 Leadership of IT Services & Projects 

• Responsible for strategic leadership and oversight of the development and roll-out of plan for IT enhancements and initiatives. 

Oversight and guidance of change management processes in relation to the implementation of IT projects and initiatives. 

Lead large IT projects, including the design and deployment of new IT systems and services.

Monitors performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.

Leads efforts to define IT infrastructure strategy, architecture, and processes.

Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.

Oversight of infrastructure management functions including, system monitoring, reporting, analysis, back-ups, preventative maintenance, patch applications, capacity planning and upgrades.

Consults with appropriate stakeholders (internal and external) to ensure IT services are reflective of organizational and community needs, priorities, and values. Ensures services and infrastructure are aligned with current legislation, industry best practices, and accreditation standards. Stakeholders may include, but are not limited to, clients, the executive team, the leadership team, frontline program and administrative staff, volunteers, practicum students, funders, and community partners. 

1.2 Procurement & Vendor Relationships 

• Responsible for assessment, selection, and renewal of contracts with vendors, as well as the development of test strategies for new hardware and software options.

In collaboration with the management team, develop and implement centralized procurement vendor relations and internal processes that align with strategic and operational needs. 

Leads efforts to continuously improve and streamline processes related to Purchasing, Receiving, and Invoicing in IT.

Shares responsibility with department leadership for oversight of policies and practices in relation to asset management that ensures accountability to community, funders, and the organization. While mitigating areas of risk, the Senior Manager maintains a commitment to investment in high quality, sustainable assets and services that align with our values and mission. 

Provides their best advice to the executive leadership team on all matters relating to their areas of oversight and in alignment with the organization’s mission and values.

Is active in daily risk reduction and management and providing advice and recommendations to the Director and Executive Leadership Team. 

1.3 Capital Asset & Inventory Management 

Leadership of Capital Asset Management Program for IT and other infrastructure supports.

Oversight of inventory management of IT equipment and ensuring adequate supply is maintained.

Collaborative development and oversight of onboarding and offboarding policies and processes in the assignment and return of IT equipment and assets. 

1.4 Strategic Planning for Organizational Design

Participates in strategic planning processes.

Identifies areas of opportunities and risks.

Ensures that operational initiatives supporting service delivery are congruent with the Society’s strategic plan, and the department’s short-term plan.

Provides their best advice to the Director on all matters relating to their areas of oversight and in alignment with the organization’s mission and values.

1.5 Leadership, capacity-building, and support of a high-performing, values-driven team

Provides strategic and values-based leadership to all managers and staff within the Policy and Practice team, and across the Innovation and Sustainability department. 

Hiring, managing, and developing managers and/or staff.

Ensures compliance of policies and procedures.

Supports all aspects of change management. 

Oversees skills training and development and resource development.

Ensures communication from the department is consistent with the agency.

Sets the tone of communication through leadership (collaboration, positive attitude, problem solving, morale).

Acts as an advisor to leadership, providing sound judgement and leadership that promotes alignment with the larger vision of the organization and addresses misalignment through constructive feedback and risk management.

Deeply committed to stewardship responsibility leadership that is entrenched in ensuring that the work is centered with an accountability framework that provides stability to the organization.

1.6 Relationship building & Partnerships

Develops and builds relationships internally and externally to support or enhance the work of the department (e.g., between internal programs, managers, departments, other organizations, post-secondary institutions, industry partners, various levels of government, etc.)

Represents DIVERSEcity positively and professionally in the community.

1.7 Miscellaneous

• As a member of the Senior Leadership Team, participates fully in the activities and initiatives of the Society.

Participates in the Society’s Strategic planning processes.

Keeps well informed about the Society and participates in the full life of the Society.

Keeps well informed about issues of concern to newcomers and racialized communities.

Keeps well informed about the socio/economic/political climate as it applies to issues of concern to the organization.

Performs any other duties as assigned by the Director and Executive Leadership Team.


Member of the Society’s Senior Leadership team.

In the absence of the Director, may be assigned the acting Director for the department.


Reports directly to the Director, Innovation & Sustainability.

Keeps the Director and Executive Team informed about developments of importance.

Provides reports to all stakeholders (Board, CSSEA (Community Social Services Employers Association), CEO, etc.) as required.


Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.

2-5 years of experience working in IT operations, with increasing leadership responsibilities.

Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.

Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.

Strong critical thinking and decision-making skills.

Excellent project management skills and strong ability to prioritize.

Firm grasp on IT infrastructure and operations best practices.

Strong influencing, mediation, facilitation, communication (verbal and written) and presentation skills.

Demonstrated ability to provide strong leadership and work independently and collegially in a team environment.

Demonstrated ability to analyze information and make sound judgments using conciseness and credibility built through expertise knowledge.

Demonstrated ability to work with a demanding work schedule with competing priorities simultaneously.

Demonstrated ability to stream workflow processes and implement continuous improvements within your team.

Strong administrative, organizational, and budget management skills.

Computer literacy in Power Point, MS Word, MS Excel, E-mail, and internet applications.

Ability to work independently and as a member of a multidisciplinary team.

Demonstrated cross-cultural experience and/or knowledge of immigrant settlement and integration issues.

Ability to act as a coach and mentor to all levels of staff and management.

Experience in a community based non-profit society.

Proven problem-solving abilities, adaptable, and exercises good judgment.

Valid BC (British Columbia) Class 5 Driver’s license and access to a vehicle.

A criminal record check is required as a part of this process.


To apply, please upload your resume and cover letter as separate attachments.  Please note that only Word or PDF formats can be accepted.   As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered. 

To view all opportunities at DIVERSEcity visit


This position is based in our Surrey office and is a blend of remote and in-person services.  DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

A comprehensive job description will be provided to all candidates shortlisted for interviews. 

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at ( Any personal information provided will be maintained in confidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion.  To learn more about DIVERSEcity visit us at

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.  

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