Manager Systems Optimization
First Commonwealth Federal Credit Union is growing, and we
are looking for a Manager Systems
Optimization to join our team! If you would like to be a part of a
progressive company that offers a strong work/life balance, we would like to
hear from you.
Who we are:
We are a consumer-friendly alternative to banking. We offer all the services
you're accustomed to, but at better rates and lower fees. That's because we're
structured differently than banks. Banks are in business to earn profits for
their stockholder investors. Our credit union exists to improve our member's
financial well-being. We don't have stockholders. Instead, we're cooperatively
owned by our members (account holders). We return our profits to members in the
form of higher dividends on savings, lower rates on loans and lower fees.
Our Mission is Empowering the pursuit of financial
happiness. We live by our values of Honesty • Innovation • Generosity •
Humility • Excellence • Respect
What you will do:
As our Manager Systems Optimization,
you will be responsible for optimizing systems and processes
enterprise-wide to deliver the greatest value to the business and members in support
of the strategic plan. In this highly collaborative systems optimization,
process improvement and project management role, you will support the
enterprise’s ability to continuously deliver exceptional member experiences at
every touchpoint through efficient and effective use of technology, resources
and talent. You will champion enterprise strategy, agile methodologies, project
management and standardized practices by providing support, guidance and
governance of enterprise and business unit projects impacting member experience
delivery to meet enterprise business strategy. This includes system
applications, process improvement, journey mapping and project management. You
will be accountable for championing agile methodologies and standards while guiding
Business Units in project delivery of strategic projects. Championing the
effective, efficient and profitable functioning of all systems responsible for
directly or indirectly serving or supporting member experience delivery, in
accordance with the policies and objectives of the credit union, under the
direction of the Director PMO. In this role, you will be the Business Unit technology
owner and IT liaison of MX Systems used in supporting members through all
channels (in FCs and CC).
To succeed in this
role, you will have:
Bachelor’s degree in business, IT, Computer
Science or related field.
Lean Six Sigma Black Belt Certification.
3 years project management experience.
3-5 years of experience in IT and/or process improvement
in the financial services or related industry with increasing responsibilities
Proficient in MS Office and MS Project.
Advanced project management skills and knowledge
of agile business practices.
Advanced knowledge of data and insights for
Strong knowledge of core banking systems such as
Episys, MeridianLink, Loand PQ, COTS, Kronos/Appointment Concierge, Lobby
Tracker, Avtex, AskNicely.
Strong knowledge of digital business
transformation and digital optimization, including but not limited to CX/UX
journey mapping, value mapping, AI, RPA.
Knowledge of computer operating systems, databases,
computer hardware, software (including wed-based technology) and peripheral
Strong interpersonal and servant leadership
Strong oral, written communication skills with
the ability to collaborate, negotiate and influence.
Excellent oral and written communication skills.
Analytical skills to be able to collect, analyze
data, assess risk and perform financial analysis.
Strong problem solving and technical planning
Ability to interpret governmental and regulatory
issuances and requirements.
Ability to apply moderate to advanced
Preference will be
given to those who have:
5+ years of experience in IT, Project Management
or Process Improvement in the financial services or related industry with
1-2 years of experience as part of a
transformational project team
Master’s Degree in project management or digital
PMP Certifications EOE