Manager Clinical Services, Counselling and Gender Based Violence Services

Job Title:  Manager Clinical Services, Counselling and Gender Based Violence Services 

Status:  Regular, Part-Time 

Hours: 30 hours/week

Schedule: Monday-Wednesday (10 am - 6 pm), Sundays (9:00 am - 4 pm) 

Salary: $4,923 /month

Start date: ASAP

Posting date: August 2, 2024 
Closing Date: Open until filled 

Please note that internal applicants must apply by August 9, 2024. Internal applications received after this date will not be considered as internal and seniority will not apply. Position will remain open until filled.

The Opportunity:

DIVERSEcity Community Resources Society is seeking a full-time Clinical Manager which we refer to as our Manager, Clinical Services to support our Counselling and Gender Based Violence Services Department. The Manager, Clinical Services is responsible for ensuring that programs, services, and practices are aligned with clinical knowledge, best practices, and evidence. With a commitment to the growth and development of the team, the Manager, Clinical Excellence promotes a culture of service that is focused on culturally agile, client-centered program design, implementation, innovation, and evaluation. This position will be responsible for building capacity, providing clinical supervision, training of staff and interns, and working collaboratively with colleagues to enhance our services in line with the organization’s values and vision.

Key Responsibilities:

• Supports the design, management, and implementation of multi-disciplinary systems of care, supervising and supporting clinical and case management staff providing individual and group counselling services;
• Provides clinical supervision, support, and consultation through individual and group case review in clinical programs;
• In collaboration with the management team, supports the recruitment, orientation, and supervision of staff;
• Ensures that individual treatment plans are designed, implemented and evaluated on a continuing basis and that case plans and client files are kept up to date;
• Supports the intake screening processes and assigns clients to counselling team;
• Oversees intern student program, including processing of applications and providing clinical supervision to student intern counsellors;  
• Provides direct supervision to clinical counsellors;
• Responsible for the development, adoption, and commitment to clinical best practices; 
• Provides case consultation for developing, implementing, coordinating, and evaluating plans and programs designed to ensure that clients’ needs are met;
• Ensures that accurate program and client records are maintained, and that confidentiality is a priority. Conducts regular file reviews and implements file management processes to ensure that all pertinent documentation is complete. Ensures adherence to agency, ethical, funding, and legal requirements;
• Identifies staff training needs and organizes/participates in offering in-service training and participate in annual training schedule;
• Assesses the effectiveness of programs and implements changes in consultation with management team;
• Works collaboratively with the management team to ensure ongoing quality of service delivery; identifies gaps in service and recommends strategies to respond to client needs;
• Participates in the preparation of funding applications and proposals as required; 
• Works collaboratively with the management team in the preparation of statistical and narrative reports as required by the agency and funders;
• Represents the agency at community functions, meetings or task groups as needed and may provide presentations when required.

 Qualified candidates will posses: 

• Masters in counselling, social work, psychology or related field with a focus on work with children, youth, and families and/or addictions;
• Registered Clinical Counsellor (RCC) designation from the BC Association of Clinical Counsellors OR a Canadian Certified Counsellor (CCC) through CCPA;
• 5-years experience as a clinician; 
• 2-years supervisory experience;
• Demonstrated leadership, teamwork and staff supervisory skills;
• Willing to work some evenings and weekends, as needed.

• Knowledge of IRER communities and Settlement issues;
• Familiarity with MCFD reporting guidelines and protection concerns;
• Previous program management experience, including program outcome evaluation, budgeting, report writing and program planning, funding and proposal/grant writing;
• Supervision experience in a unionized environment;
• Verbal fluency in a second language is an asset; Arabic, Mandarin or Punjabi preferred;
• Knowledge of Surrey, North Delta, White Rock, and/or Langley communitie

A Criminal Record Check is a requirement of employment.  

This position is not available for sponsorship, only candidates legally entitled to work in Canada can be considered.  

To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.

ADDITIONAL INFORMATION:

This position is based in our Surrey office and offers a blend of in-office and remote work.  DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit www.dcrs.ca/news/diversecity-covid-19-safety-plan/.   Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

This position is not available for sponsorship, only candidates legally entitled to work in Canada can be considered.  Resumes may be reviewed as they are received and the position may close without notice.   

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at (recruitment@dcrs.ca). Any personal information provided will be maintained in confidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 45 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion.  To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.