Host

Lita Walnut Creek, CA
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Company Description:

Lita, a modern yet timeless Latin Caribbean inspired restaurant, is a welcoming, upscale, and comfortable dining destination for all occasions. Opening in January 2022, in the brand new Lyric apartment complex in Walnut Creek's dynamic Downtown.  Lita – a nod to South Beach Miami– is a place for an intimate date night, a celebratory dinner with friends, a casual, light, lunch or a leisurely weekend brunch, serving familiar dishes with an emphasis on crafted cocktails delivered with on-point service by a team of restaurant professionals. 


What We Are Looking For:

Our guests' experience of genuine hospitality begins with you. You personify what this industry does by making people feel appreciated. Greeting people with a smile, a warm "Welcome to Lita," anticipating their needs and bidding them a fond farewell will make people feel appreciated. First and last impressions are lasting ones, and it is your job to make everyone feel comfortable and welcomed.

 

Job Description/Summary of Position:

 

The  host is responsible for greeting and seating guests in a friendly, charming manner and bidding farewell to departing guests. Communication between the host, management and floor staff is critical. The host is also responsible for managing the flow of guests in the dining room to maximize seating and ensure guest satisfaction and dining pleasure.

 

Duties/Responsibilities/Essential Functions: 

  • Maintain a professional atmosphere in all guest areas.

  • Proper grooming and appearance standards are expected at all times

  • Treat all colleagues with care and respect.

  • Expected to complete opening side work prior to the start of service. 

  • Responsible for understanding reservation and seating strategy.

  • You are responsible for maximizing the seating of the dining room.

  • Maintain a clean and presentable entrance.

  • Always be nice, warm, friendly, caring and helpful.

  • Address every guest when they arrive and depart (First and last impressions).

  • Handle all phone calls that come into the restaurant.

  • Maintain stock of clean, presentable menus.

  • Maintain Front Desk binder with current copies of restaurant info, kid's menus, etc.

  • Plan seating for every table in the restaurant.

  • Manage all reservations, small and large parties as well as celebrations, special requests and VIP Guests.

  • All VIP, Regular Diners, Occasion Diners and Diners with Special Needs/Requests should be communicated to service staff.

  • Help re-set tables upon guest departure.

  • Keep managers and chefs informed of cover count, tables to be seated, guests who have been waiting for a table and any changes to expected reservations.

  • Take messages for managers.

  • Check restrooms every hour to keep them cleaned and stocked.

  • Take to-go orders. Ensuring contact information is accurate and proper payment is received following the Cash Handling Requirements outlined in the employee handbook.

  • You are expected to complete all assigned side work prior to departure.

 

You Should Possess the Following Attributes/Qualifications: 

  • Must be able to work morning/afternoon and night shifts (Shift can pass 12am).

  • Minimum of 2 years experience in an upscale restaurant.

  • 18 years of age or older.

  • Experience with OpenTable is a plus!

  • Possess excellent basic math skills and have the ability to operate a Point Of Sale system.

  • Experience with TOAST is a plus!

  • Be able to work in a standing position for long periods of time (up to 5 hours).

  • Be able to reach, bend, stoop and frequently lift up to 50 pounds.

  • Knowledge of spirits, beer, and wine.

  • Excellent communication skills with management, chefs, and fellow team members.

  • Ability to work in a team environment, with great enthusiasm and energy.

  • Ability to accept constructive criticism and work calmly and effectively under pressure.

  • Guest service oriented and possesses commitment to quality service.

  • Have problem solving abilities, be self-motivated and organized.

 

Compensation: Minimum wage + Tips

Our operation is employee focused, ensuring that all staff feel that they are valued and benefit from their job above and beyond the standard financial motivators. We are always seeking people who take responsibility and look above and beyond to achieve greatness in their field. If you are looking for personal growth, a team-oriented workplace, and to experience hospitality and hospitality business in a new and exciting environment, this is likely the position for you. If you are interested and feel that you might be a good fit for our team, please reply along with your resume and contact information.

 

 


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