Front Desk Agent

Guest Service

·       Maintains guest service as the driving philosophy of the operation

·       Personally demonstrates a commitment to guest service in responding promptly to guests’ needs

·       Committed to making every guest is satisfied

·       Meets or exceeds guest satisfaction measures

·       Ensures hotel standards and services contribute to the delivery of consistent guest service

·       Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards


Front Desk Operations

·       Greet all guests (internal and external)

·       Process guest reservations, registration (check-in) and departures (check-outs)

·       Offer guest assistance at every opportunity

·       Respond to all guest requests efficiently

·       Ensure guest satisfaction by following through on requests and other needs

·       Provide information to guests about hotel policies, services, and amenities

·       Provide information, directions, and other assistance as necessary about the local area

·       Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.

·       Handles collection efforts of all in-house balances and notifies management of potential liabilities

·       Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned

·       Maintain daily logs and checklists

·       Effectively communicate all pertinent information to other employees within the department



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