Resort Manager - Prince Resort

SHROFF INVESTMENTS, INC North Myrtle Beach, SC
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Resort Manager - Prince Resort

The person in this position reports directly to the General Manager and is responsible for establishing and managing the resort’s daily operations. The role especially involves overseeing and managing the Guest Services, Engineering, Food and Beverage and Housekeeping departments, with a primary focus on Guest Services.  Works with department heads to ensure that all guest needs and concerns are completely addressed. Review department budgets with the department heads, help departments plan based on occupancy, oversee and assist departments in managing both fixed and variable costs, with a specific focus on Guest Services.  Checking audit reports, researching and resolving deposit, inventory and other discrepancies will be part of the daily duties.

 

Job responsibilities

·         Oversee guest services – resolve guest complaints and discrepancies.

·         Cash drawer audits are performed

·         Provide coaching and leadership skills to department heads and line staff

·         Provide support to all departments by reviewing schedules and trainings

·         Bridge the communication between departments

·         Create a sense of belonging for team members

·         Follow and implement the company culture

·         Support hiring work flows among all departments

·         Ensure adherence to hotel policy from employees as well as guests

·         Schedule/host staff meetings

·         Work with guests to resolve problems by suggesting and applying mutually agreeable solutions

·         Work with all departments to ensure guests’ requests are met in a timely and proficient manner

Requirements -

·         Previous experience in a similar role required

·         Proficient in Excel

·         Proficiency with computers and general office PC applications (email, POS system, etc)

·         Available to work a flexible schedule including weekends and holidays

·         Working knowledge of financials and accounting

·         Valid Driver’s License

·         Experience in the hospitality industry preferred

Qualifying team members may enjoy the following benefits -

·         Medical insurance

·         Vision, Dental, Disability, Life,  and Accident insurance

·         Paid Vacation

·         Bereavement leave

·         401K (401K Matching)

Myrtle Beach Seaside Resorts believes that our employees are the strength, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guests, and allows us to exceed expectations.

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