Operations Project Manager

Slim Chickens Support Center and Company Stores Fayetteville, AR $90000.00 to $100000.00 per year

The Operations Project Manager role with Slim Chickens will be responsible for increasing operational consistency throughout the company and franchisee system while leading operational initiatives to drive speed of service, cleanliness, guest satisfaction, sales & profits, and overall operational excellence.

Essential Functions and Responsibilities: 

  • Responsible for leading Operational initiatives or projects by partnering with cross-functional partners to increase and deliver Operational Consistency and Improvement across the brand.
  • Develops new and improvement on current operating practices, processes, and procedures.
  • Partner with Training to develop and implement plans and initiatives to support operational improvements.
  • Work in the field to help prepare training and roll out of new operational programs as it relates to operational execution.
  • Work with training department on gaining operational information from market tests conducted for new roll outs. Conduct field visits to launch and follow-up on market rollouts.
  • Monitor system operational performance. Assist in troubleshooting and gaining operator feedback to improve consistency of operations across the system.
  • As needed, update system tools, checklists, guides as needed to promote operator success routines to drive sales, profits, guest service, people development and consistency.
  • Assist in identifying specific needs and areas for operational focus by working with various departments and teams to create materials and information as needed.

 Other Skills and Abilities:                                           

  • Must have the ability to work on cross functional project teams. Possess leadership and analytical abilities to interact in group settings, gain group consensus and analyze task at hand to identify system solutions.
  • Must exhibit the confidence and critical thinking skills to allow feedback from the field to guide projects.
  • Must be collaborative and have the ability to incorporate the ideas of others.
  • Must be detail orientated, can multi-task and work under tight deadlines.
  • Should be capable of providing solid deductive reasoning and expressing the rationale associated with decisions.
  • Build genuine, effective relationships with all constituencies is critical. Strong people skills are necessary.
  • Ability to think strategically and execute the strategic plan.
  • Excellent financial, analytical, verbal, and written communication skills.
  • Ability to resolve problems creatively in addition to providing new solutions.           
  • Experience in restaurant operations and developing and executing operational training.
  • Ability to manage company proprietary information in a confidential manner.
  • Computer Skills (knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer).
  • Travel – 25% plus

Supervisory Responsibilities - This job has no supervisory responsibilities, currently.


  • Bachelor’s degree in business,
  • Restaurant Management or related field is preferred.
  • 10+ years’ experience leading multi-unit restaurant operations with P&L accountability required.
  • Preferred experience within a QSR organization leading corporate and franchisee operations.


  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Parental Leave
  • Paid time off
  • Life Insurance


Slim Chickens is an equal opportunity employer and considers applicants for all open positions without regard to race, color, religion or belief, sex, age, citizenship status, national origin, marital status, military/veteran status, sexual orientation, genetic information, gender identity, and physical or mental disability.

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