Customer Service Specialist
At 110 Metalworks, our customers and teammates value our commitment to quality, both in the products we produce and the service we provide. Our team is the backbone of our success, fostering a collaborative environment where caring for each other and our customers is paramount.
We are seeking an enthusiastic and dedicated Customer Service Specialist to join our dynamic team. This entry-level sales position is perfect for someone looking to start their career in sales and customer service, offering opportunities for professional advancement.
Key Responsibilities:
- Process and manage customer quotes and orders efficiently.
- Provide regular updates on order statuses and manage customer expectations.
- Support the Customer Service and Sales Representative teams with administrative tasks.
- Create and update customer records in the ERP system.
- Handle customer inquiries and resolve issues with a positive, customer-first approach.
- Work collaboratively in a team environment to achieve shared goals.
Qualifications:
- Excellent written and verbal communication and interpersonal skills.
- Outstanding attention to detail.
- Strong organizational and time-management abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- A team player with a positive attitude and strong problem-solving skills.
- Proficiency in MS Office and general computer literacy.
- Experience in customer service or sales is a plus, but not required.
Benefits for Full-Time Employees Include:
- Medical, Dental, and Vision Plans
- 401(k) with company match
- Company Paid Life Insurance
- Short and Long-Term Disability
- Generous Paid Vacation and Personal Leave
- Paid Holidays
- Annual Safety Shoe Allowance
- Employee Referral Bonus
- Educational Assistance
- Employee Purchase Program
110 Metalworks is an AAP/EEO employer and does not unlawfully discriminate on the basis of a person's race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status any other legally protected class or status.