Food and Beverage Director of Operations


Food and Beverage Director of Operations

·         In this position you will be responsible for managing and growing the operations of the Wachusett Brewing Company Brew Yard and overseeing both Front and Back of the House supervisors. Must possess an overall understanding of budgeting, ordering, inventory processes & tracking, scheduling, staff & management training and development, customer service, and guest retention. As Director of Operations, you will oversee operations between the Brew Yard, tap rooms, brewery production team, and kitchen staff to maximize the collaborative efforts of our food & beverage program.


Core Duties & Responsibilities: Leadership, Management & Company Operations

·         Establish and communicate key objectives in sales, service, product quality control, facility appearance, and cleanliness.

·         Work with supervisors to manage hiring, training, employee development, and staff retention.

·         Identify training needs and initiate the development of new training programs, operations manuals, and assessments to build a culture of continuous growth.

·         Regularly review company processes and procedures to maximize efficiency and productivity.

·         Coordinate with all departments for the successful implementation of new food & beverage initiatives and operational improvements; including developing long & short-term goals to ensure financial targets are being met in regard to cost of goods, labor costs, and daily operating expenses.

·         Identify and research ways to improve POS system issues to maximize flow of business.

·         Establish protocols for inventory management and understand processes of both food & beverage inventory systems.

·         Analyze menus, cost of items, and sales reports to ensure the most profitable product mix.

·         Represent the business by being present during peak hours of business, attending brewery events, and engaging guests & staff.

·         Plan, promote, and manage brewery events to maximize guest satisfaction.

·         Collaborate with maintenance department on day-to-day needs and create quality control measures for the continual improvement of the facility.

·         Maintain sanitary practices for beverage and food handling, general cleanliness, and maintenance of equipment in kitchen, dining, bar, and storage areas.

·         Special events such a beer dinners and other ideas to drive revenue.


Required Knowledge & Experience

·         Financial analysis, budgeting, and scheduling.

·         Menu planning, pricing, preparation and analysis.

·         Understanding of purchasing and inventory management.

·         Experience with restaurant POS systems.

·         Working knowledge of the craft brewing industry, operations and product pricing.

·         Demonstrate clear communication, problem solving and follow-up skills.

·         High level of customer service knowledge and experience.

·         Strong people management skills and ability to oversee varying levels of employees.

·         Ability to work effectively in high pressure, busy situations.

·         Commitment and enthusiasm for the WBC brand.

·         Desire to challenge oneself as a leader and build a strong team.

·         Must be ServSafe Certified (food & alcohol).


Wachusett Brewing Company Inc is an EEO employer - M/F/Vets/Disabled
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